Administrative Officer

North East Jobs; Newton Aycliffe; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading local government authority is seeking a full-time permanent Administration Officer to support the Children and Adults Services. The role involves inputting referrals, liaising with agencies, and ensuring compliance with data protection regulations, ideal for a well-organized and flexible individual.

Benefits

27 days holiday per year, increasing to 32 days after five years.

Option to purchase up to 10 additional days annual leave.

Flexi-time and compressed hours options.

Local Government Pension Scheme.

Access to Employee Assistance Scheme.

Wide range of learning and development opportunities.

Discounted gym membership.

Qualifications

• Experience in a busy office environment.
• Ability to manage changing priorities and work unsupervised.
• Good IT skills.

Responsibilities

• Input referrals onto Liquid Logic.
• Liaise with internal and external agencies regarding referrals.
• Answer incoming telephone calls and provide basic information.

Skills

Customer service

Communication

IT skills

Organisational skills

Education

BTEC National, NVQ Business Administration Level 3

Job description

We have an exciting new opportunity for a full time permanent Administration Officer to join our dedicated team within Business Services. You will provide effective administrative support to teams within Children and Adults Services.





WHAT IS INVOLVED?



We are looking for an enthusiastic team player who takes pride in providing excellent customer-service. You will have good communication skills, be able to work under pressure to tight deadlines and with a high degree of accuracy, be well-organised and flexible, have good IT skills and manage changing priorities. You will also need to be able to work unsupervised using your initiative.



Your duties will include:

• Inputting referrals onto Liquid Logic from Emergency Duty Team, First Contact Team and Police Central Referral Unit


• Liaising with internal and external agencies regarding referrals


• Answering incoming telephone calls, take accurate messages and forward calls to the relevant Officer and provide basic information


• Inputting and retrieving information from Liquid Logic


• Ensuring documents and information are kept safe and secure in line with Data Protection and Caldicott requirements

We encourage you to contact Katherine Shanks via email at [e-mail] to arrange an informal discussion about the role.





WHAT WILL I NEED?



You should have a BTEC National, NVQ Business Administration Level 3 (or equivalent qualification), experience of a busy office environment and IT Packages.



Please refer to the attached person specification for the full criteria.





REWARDS AND BENEFITS



We offer generous rewards and benefits that are designed to help you perform at your best:

• Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.


• Option to purchase up to 10 additional days annual leave per year.


• Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).


• Hybrid working (home and office working).


• Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.


• Wellbeing Portal and access to an Employee Assist Scheme.


• Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.


• Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).


• Discounted DCC gym membership.


• Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.


• Trade Union membership.


• A range of other salary sacrifice schemes such as car leasing.

Rewards and benefits are subject to individual terms and conditions. Take a closer look:Rewards-and-benefits





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HYBRID WORKING (if applicable)



Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer.





EQUALITY, DIVERSITY, AND INCLUSION



We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.



We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job.



As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.



Take a closer look:Equality-diversity-and-inclusion-in-our-workforce





INTERVIEWS



It is anticipated that interviews will be 10th July 2025.



We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.





HOW TO APPLY



In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal.



Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.



If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email [e-mail] or telephone [phone] selecting option 3 for Resources.



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