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Administration Officer - HMP Holme House

NHS

Stockton-on-Tees

On-site

GBP 24,000 - 26,000

Part time

2 days ago

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Job summary

A leading healthcare organization seeks an administrator to support the Prison Healthcare Department. The role involves providing high-quality clerical and administrative support while ensuring efficient operation within the healthcare system. Candidates must display excellent communication and organizational skills to aid the multidisciplinary team effectively.

Benefits

Access to NHS Pension

Annual leave on your Birthday

Welcome payment for some posts

Refer a friend scheme

Training and Development opportunities

Flexible Working

Access to Employee Assistance and Health programs

Up to 33 days annual leave

Qualifications

Experience in a busy office environment with various admin tasks.
Strong customer service experience and ability to meet deadlines.
Knowledge of Microsoft Office packages including Word, Excel.

Responsibilities

Handle incoming calls and manage correspondence for the department.
Provide comprehensive administrative support and report compilation.
Input data into databases for audit purposes and manage minute taking.

Skills

Customer care service skills

Interpersonal skills

Organisational skills

Education

GCSE or equivalent in Maths and English

NVQ level III in administration or secretarial

Word processing or Typing to level 3

European Computer Driving Licence

Tools

Microsoft Office

SystmOne

Job summary

The post holder will provide comprehensive administration and information services within the Prison Healthcare Department. They will work as part of the administration team to provide high quality clerical, administrative duties for the Physical Health, Mental Health and Drug and Alcohol Recovery Team (DART) at HMP Holme House. The post holder will provide excellent administration and communication skills and work flexibly in response to the service needs. They will provide day to day support to the physical, mental health and recovery teams, supporting them in the delivery of a Gold Standard level of patient care. The post holder will be responsible for all aspects of administrative support and will be line managed and supported on a day-to-day basis by the Administration Manager.

Main duties of the job

To receive and deal with all incoming telephone calls and be first point of contact for the unit/department. Receive, allocate and despatch internal/external mail and process internal applications for healthcare in line with policy to ensure urgent matters are brought to the attention of the person responsible, so that responses are dealt with quickly and within set guidelines. Provide a comprehensive administrative service which can include the compilation of reports and other correspondence on behalf of members of the team, ensuring a high quality in accordance with Spectrum standards. Input information into databases for audit purposes. Attend and participate in team and administrative service meetings as required. Take and transcribe minutes as required and cascade to internal and external delegates. Liaise with prison staff as required. Liaise with prison wings and officers. To deal with a variety of administration tasks including inputting data and interrogating the Patient Information System (SystemOne), responding to queries via email and telephone, photocopying, faxing, scanning, typing and dealing with Subject Access Requests.

About us

BE THE DIFFERENCE IN HEALTHCARE

Join our team

We're looking for passionate individuals to join our diverse and innovative team.

Whether you are starting out in your healthcare journey or are an experienced healthcare professional looking for a new challenge we've got a role for you!

Access to NHS Pension
Annual leave on your Birthday
Welcome payment for some posts
Refer a friend scheme
Training and Development opportunities
Flexible Working
Access to Employee Assistance and Health and Wellbeing programmes
Up to 33 days annual leave

Spectrum Community Health CIC provides a range of award-winning healthcare services on behalf of the NHS, Local Authority Public Health services, and other partners across substance misuse, sexual health, and health and justice settings. As a not-for-profit social enterprise and Community Interest Company our focus is centred on people - our patients, service users, staff and partners.

We are building on our ambition to deliver the best in health and wellbeing on a values-driven ethos and to maintain the highest standards of patient care and service. We are an expanding organisation, but we aim to grow without compromising on quality and social value.

Our Mission

Holistic interventions delivered with compassion for the stigmatised and marginalised in our communities

Our Vision

Quality healthcare that makes a difference to people's lives, regardless of circumstances.

Details Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

847-CW-24-V413-A

Job locations

HMP Holme House

Holme House Road

Stockton-on-Tees

TS18 2QU

Job description Job responsibilities

See job description and person specification for further details in relation to this post. For any further details contact Lorraine Ryan on 01642 744010

Job description Job responsibilities

See job description and person specification for further details in relation to this post. For any further details contact Lorraine Ryan on 01642 744010

Person Specification Qualifications Essential

GCSE or equivalent in Maths and English
NVQ level III in administration or secretarial or equivalent
Word processing or Typing to level 3 or equivalent
European Computer Driving Licence or equivalent to evidence competence in Microsoft Office applications including Word and Excel

Knowledge and Experience Essential

Experience of working effectively in a busy office environment undertaking a range of administration duties
Experience working in a customer services environment and delivering high quality service
Experience of working to deadlines and juggling priorities
Experience of working with databases
In-depth knowledge of Microsoft Office packages including Word/Excel/PowerPoint/Outlook

Desirable

Knowledge of SystmOne
Experience of minute taking
Experience of working in a secure environment and/or healthcare

Skills and Abilities Essential

HIgh standard of customer care service skills
Ability to build effective working relationships at all levels
Proven ability to communicate appropriately and effectively with all grades of staff both verbally and in writing
Excellent interpersonal skills
Proven ability to produce well presented, clear and accurate documents
Ability to work under pressure
Ability to organise and prioritise own workload in line with specified deadlines
Ability to follow processes accurately with attention to detail
Ability to maintain confidentiality at all times
Ability to demonstrate tact and diplimacy
Ability to work proactively on own initiative and as part of a team
Ability to demonstrate effective organisational skills

Person Specification Qualifications Essential

GCSE or equivalent in Maths and English
NVQ level III in administration or secretarial or equivalent
Word processing or Typing to level 3 or equivalent
European Computer Driving Licence or equivalent to evidence competence in Microsoft Office applications including Word and Excel

Knowledge and Experience Essential

Experience of working effectively in a busy office environment undertaking a range of administration duties
Experience working in a customer services environment and delivering high quality service
Experience of working to deadlines and juggling priorities
Experience of working with databases
In-depth knowledge of Microsoft Office packages including Word/Excel/PowerPoint/Outlook

Desirable

Knowledge of SystmOne
Experience of minute taking
Experience of working in a secure environment and/or healthcare

Skills and Abilities Essential

HIgh standard of customer care service skills
Ability to build effective working relationships at all levels
Proven ability to communicate appropriately and effectively with all grades of staff both verbally and in writing
Excellent interpersonal skills
Proven ability to produce well presented, clear and accurate documents
Ability to work under pressure
Ability to organise and prioritise own workload in line with specified deadlines
Ability to follow processes accurately with attention to detail
Ability to maintain confidentiality at all times
Ability to demonstrate tact and diplimacy
Ability to work proactively on own initiative and as part of a team
Ability to demonstrate effective organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Spectrum Community Health CIC

Address

HMP Holme House

Holme House Road

Stockton-on-Tees

TS18 2QU

Employer's website

https://spectrum-cic.org.uk/ (Opens in a new tab)

Employer details Employer name

Spectrum Community Health CIC

Address