Administration Officer - HMP Holme House

Spectrum Community Health CIC; Stockton-on-Tees; On-site; GBP 20,000 - 25,000; Full time

Job summary

Spectrum Community Health CIC is seeking an Administration Officer for the Prison Healthcare Department at HMP Holme House. The role involves providing comprehensive administration services, supporting healthcare teams, and ensuring high-quality patient care. The ideal candidate will possess strong communication and organizational skills, along with relevant qualifications and experience in a busy office environment.

Benefits

Access to NHS Pension

Annual leave on your Birthday

Refer a friend scheme

Training and Development opportunities

Flexible Working

Access to Employee Assistance and Health and Wellbeing programmes

Up to 33 days annual leave

Qualifications

• Experience of working effectively in a busy office environment.
• Proven ability to communicate effectively with all grades of staff.
• Experience of working in a customer services environment.

Responsibilities

• Provide comprehensive administration and information services.
• Receive and deal with all incoming telephone calls.
• Liaise with prison staff and process internal applications.

Skills

Customer care service skills

Interpersonal skills

Organizational skills

Attention to detail

Communication skills

Education

GCSE or equivalent in Maths and English

NVQ level III in administration or secretarial or equivalent

Word processing or Typing to level 3 or equivalent

European Computer Driving Licence or equivalent

Tools

Microsoft Office applications (Word, Excel)

SystmOne

Job description

Administration Officer - HMP Holme House

NHS AfC: Band 3

Job overview

The post holder will provide comprehensive administration and information services within the Prison Healthcare Department. They will work as part of the administration team to provide high quality clerical, administrative duties for the Physical Health, Mental Health and Drug and Alcohol Recovery Team (DART) at HMP Holme House. The post holder will provide excellent administration and communication skills and work flexibly in response to the service needs. They will provide day to day support to the physical, mental health and recovery teams, supporting them in the delivery of a Gold Standard level of patient care. The post holder will be responsible for all aspects of administrative support and will be line managed and supported on a day-to-day basis by the Administration Manager.

Main duties of the job

To receive and deal with all incoming telephone calls and be first point of contact for the unit/department. Receive, allocate and despatch internal/external mail and process internal applications for healthcare in line with policy to ensure urgent matters are brought to the attention of the person responsible, so that responses are dealt with quickly and within set guidelines. Provide a comprehensive administrative service which can include the compilation of reports and other correspondence on behalf of members of the team, ensuring a high quality in accordance with Spectrum standards. Input information into databases for audit purposes. Attend and participate in team and administrative service meetings as required. Take and transcribe minutes as required and cascade to internal and external delegates. Liaise with prison staff as required. Liaise with prison wings and officers. To deal with a variety of administration tasks including inputting data and interrogating the Patient Information System (SystemOne), responding to queries via email and telephone, photocopying, faxing, scanning, typing and dealing with Subject Access Requests.

Working for our organisation

BE THE DIFFERENCE IN HEALTHCARE

Join our team

We’re looking for passionate individuals to join our diverse and innovative team.

Whether you are starting out in your healthcare journey or are an experienced healthcare professional looking for a new challenge we’ve got a role for you!

• Access to NHS Pension
• Annual leave on your Birthday
• Refer a friend scheme
• Training and Development opportunities
• Flexible Working
• Access to Employee Assistance and Health and Wellbeing programmes
• Up to 33 days annual leave

Spectrum Community Health CIC provides a range of award-winning healthcare services on behalf of the NHS, Local Authority Public Health services, and other partners across substance misuse, sexual health, and health and justice settings. As a not-for-profit social enterprise and Community Interest Company our focus is centred on people – our patients, service users, staff and partners.

We are building on our ambition to deliver the best in health and wellbeing on a values-driven ethos and to maintain the highest standards of patient care and service. We are an expanding organisation, but we aim to grow without compromising on quality and social value.

Our Mission

Holistic interventions delivered with compassion for the stigmatised and marginalised in our communities

Our Vision

Quality healthcare that makes a difference to people’s lives, regardless of circumstances.

Detailed job description and main responsibilities

See job description and person specification for further details in relation to this post. For any further details contact Lorraine Ryan on 01642 744010

Person specification

Qualifications

• GCSE or equivalent in Maths and English
• NVQ level III in administration or secretarial or equivalent
• Word processing or Typing to level 3 or equivalent
• European Computer Driving Licence or equivalent to evidence competence in Microsoft Office applications including Word and Excel

Knowledge and Experience

• Experience of working effectively in a busy office environment undertaking a range of administration duties
• Experience working in a customer services environment and delivering high quality service
• Experience of working to deadlines and juggling priorities
• Experience of working with databases
• In-depth knowledge of Microsoft Office packages including Word/Excel/PowerPoint/Outlook
• Knowledge of SystmOne
• Experience of minute taking
• Experience of working in a secure environment and/or healthcare

Skills and Abilities

• HIgh standard of customer care service skills
• Ability to build effective working relationships at all levels
• Proven ability to communicate appropriately and effectively with all grades of staff both verbally and in writing
• Excellent interpersonal skills
• Proven ability to produce well presented, clear and accurate documents
• Ability to work under pressure
• Ability to organise and prioritise own workload in line with specified deadlines
• Ability to follow processes accurately with attention to detail
• Ability to maintain confidentiality at all times
• Ability to demonstrate tact and diplimacy
• Ability to work proactively on own initiative and as part of a team
• Ability to demonstrate effective organisational skills

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.