Administrative & Customer Support Specialist

South Lanarkshire Council; Blantyre; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Local government pension scheme

Up to 33 days annual leave

Public holiday entitlement (up to 10)

Occupational sick pay

Flexible working

Employee discounts

Cycle to Work Scheme

Physiotherapy

Employee Assistance Program

Job summary

South Lanarkshire Council in Blantyre is seeking a Clerical Assistant to join the Land Customer Services team. You will provide advice and guidance to customers on services including Waste, Street Cleansing and Grounds Maintenance, handling calls, emails and online forms.

The role requires good written and verbal communication, teamwork and the ability to prioritise workload in a busy environment. Full training and a supportive team culture are provided.

Qualifications

• Experience of providing customer service in a busy environment.
• Ability to handle customer enquiries by telephone.
• Strong written and verbal communication skills.

Responsibilities

• Handle calls in a fast-paced call centre environment.
• Respond to customer emails and online forms.
• Liaise with Operational Officers and other Council departments.
• Carry out general clerical duties as required.

Skills

Customer service

Call handling

Written & verbal communication

Teamwork

Organisation & prioritisation

Negotiation & assertiveness

Tools

Microsoft Office

Job description

South Lanarkshire Council in Blantyre is seeking a Clerical Assistant to join the Land Customer Services team. You will provide advice and guidance to customers on services including Waste, Street Cleansing and Grounds Maintenance, handling calls, emails and online forms.

The role requires good written and verbal communication, teamwork and the ability to prioritise workload in a busy environment. Full training and a supportive team culture are provided.