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Crystal Care Homes (2) Limited; Southampton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Induction training

Blue Light Card

Enhanced DBS check

Refer a Friend bonus

Training & progression

Supportive management

Job summary

Crystal Care Collection in the Southampton area is seeking an organised, proactive Care Home Administrator to support the day-to-day running of the home, focusing on recruitment, onboarding and general administrative duties for residents, families and colleagues.

You will work closely with the General Manager and Customer Relations Manager to ensure efficient operations, admissions support and accurate maintenance of records and systems.

Qualifications

• Experience in administration, ideally in health, social care or hospitality.
• Experience coordinating recruitment or onboarding processes.
• Highly organized with excellent attention to detail.
• Strong communication and customer service skills.
• Confident using IT systems and managing multiple priorities.

Responsibilities

• Lead recruitment and onboarding administration, including interviews, offers, DBS checks, right to work, references and compliance documentation.
• Maintain personnel records and support new starters through induction.
• Manage telephone calls, enquiries and reception duties with a professional first impression.
• Support resident admissions, discharges and occupancy reporting.
• Maintain CoolCare and other administrative systems accurately.
• Undertake financial administration, including petty cash, invoicing and resident monies where applicable.
• Order supplies, coordinate maintenance requests and support smooth running of the home.
• Assist with home tours, enquiries and deputise for the Customer Relations Manager when required.
• Provide administrative support to the General Manager and wider leadership team.
• Support community events and Lifestyle Team with administrative tasks.

Skills

Recruitment coordination

Organisation

Communication

IT systems proficiency

Tools

CoolCare

Job description

At Crystal Care Collection, we're committed to creating luxury care homes that are exceptional places to live and rewarding places to work.

We're looking for an organised, proactive and people-focused Care Home Administrator to support the day-to-day running of the home, with a particular focus on recruitment and onboarding, while providing excellent administrative support to residents, families and colleagues.

About the Role

Working closely with the General Manager and Customer Relations Manager, you'll play a key role in ensuring the home operates efficiently and professionally. From coordinating recruitment and onboarding to supporting admissions, finance and occupancy, you'll help create a seamless experience for both new team members and residents.

Key Responsibilities

• Lead the administration of recruitment and onboarding, including interviews, offers, DBS checks, right to work, references and compliance documentation.
• Maintain personnel records and support new starters through the induction process.
• Manage telephone calls, enquiries and reception duties, providing a professional first impression.
• Support resident admissions, discharges and occupancy reporting.
• Maintain CoolCare and other administrative systems accurately.
• Undertake financial administration, including petty cash, invoicing and resident monies where applicable.
• Order supplies, coordinate maintenance requests and support the smooth running of the home.
• Assist with home tours, enquiries and deputise for the Customer Relations Manager when required.
• Provide administrative support to the General Manager and wider leadership team.
• Support community events and the Lifestyle Team with administrative tasks.

About You

• Has previous administration experience, ideally within health, social care or hospitality.
• Has experience coordinating recruitment or onboarding processes.
• Is highly organised with excellent attention to detail.
• Has strong communication and customer service skills.
• Is confident using IT systems and can manage multiple priorities effectively.
• Demonstrates professionalism, compassion and a positive, can-do attitude.
• Experience with CoolCare or care management systems is desirable but not essential.

Working Pattern

Monday – Friday

9:00am – 5:00pm

40 hours per week

What We Offer

• Full induction training programme
• Fully funded Blue Light Card
• Fully funded Enhanced DBS check
• Refer a Friend bonus scheme
• Ongoing training and career development opportunities
• Supportive management team and opportunities for progression

Join Our Team

We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.