Ward Clerk

South Tees; Tees Valley; On-site; GBP 24,000 - 27,000; Part time

Job summary

South Tees Hospitals NHS Foundation Trust is seeking a motivated, enthusiastic Community and Neighbourhood Health Services worker for a part-time 18 hours per week role at James Cook University Hospital, Middlesbrough.

The post is permanent, Band 2, with duties including reception, patient and public enquiries, and working within a multidisciplinary team. DBS checks apply and training is provided.

Qualifications

• GCSEs A-C (Maths & English) or equivalent qualification or experience.
• NVQ 2 in Business Administration or equivalent experience.
• Previous experience in a clerical environment and NHS setting is advantageous.

Responsibilities

• Reception duties and handling public enquiries.
• Direct contact with patients, relatives and other members of the public.
• Prioritise workload to fit around a busy ward environment.
• Work closely with the multidisciplinary team as a good team player.
• Telephone and computer tasks with excellent communication and organisational skills.

Skills

Communication skills

Organisational skills

Initiative

Team player

Interpersonal skills

Telephone/computer skills

Education

GCSEs A-C (Maths & English) or equivalent qualification or experience

NVQ 2 in Business Administration or equivalent experience

Job description

Main area Community and Neighbourhood Health Services Grade Band 2 Contract Permanent Hours Part time - 18 hours per week Job ref 328-TOR-8138136-B

Site The James Cook University Hospital Town Middlesbrough Salary £25,272 per annum (pro rata) Salary period Yearly Closing 29/10/2026 23:59

We are looking for a motivated, enthusiastic, confident person who can demonstrate excellent communication skills, havegood organisational skills and the ability to work usingtheir own initiative.

Main duties of the job

We require a friendly and approachable person with a professional manner, who able to work well under pressure. Telephone and computer skills are a requirement and excellent communication and organisational skills are essential, flexibility will be required as part of the role.

Working closely with the multi-disciplinary team, we are looking for someone who is a good team player. The role will involve direct contact with patients, relatives and other members of the public.

The successful candidate must be able to prioritise their workload to fit around the busy ward environment. Reception duties are a large part of the role as well as handling public enquiries. Previous experience of working in a similar role in an NHS setting would be an advantage however full training will be given.

Working for our organisation

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person specification

Qualifications & Training

• GCSE’s A-C (Maths & English) or equivalent qualification or experience
• NVQ 2 in Business Administration or equivalent experience

Experience

• Previous experience of working in a clerical environment
• Experience within the NHS

Personal Attributes

• Ability to work well within a team.
• Flexible to meet the needs of the service.
• Demonstrates a caring attitude to patients and colleagues.
• Places the patient at the centre of all they do.
• Receptive to the change process.
• Values the ideas and opinions of others.
• Uses own initiative.

Knowledge and Skills

• Well-developed interpersonal skills
• Ability to communicate effectively and efficiently
• Working towards advanced computer skills

Important - Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS)
It is the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Qualifications
Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted.You will also be required to provide original copies as part of the pre-employment check screening.

New Starters – Probationary Period

For any new employees commencing employment with South Tees Hospitals NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).

Employment References

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested toensure e-mail addressesfor all referees are included on their application form. Personal references are not acceptable.

Working Hours

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to supportyou throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Supporting disabled people and people with long‑term conditions

We are a Disability Confident committed employer aspiring to become a lead employer in 2026.

Right to Work in the UK

The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship hereWork in the UK - GOV.UK ( www.gov.uk ).

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or social care, you may be eligible to apply for the Health and Care Worker visa instead.

Further Important Information

Unfortunately, we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note that this vacancy will close when we receive sufficient completed applications.