Administrative Assistant and Receptionist

Ark Greenwich Free School; Greater London; On-site; GBP 23,000 - 27,000; Full time

Job summary

Ark Greenwich Free School is seeking a Front of House and administration role, delivering a professional first impression and supporting visitors, parents, scholars and staff in a busy school environment.

You will handle front-line customer service, assist reception with calls and visits, and ensure safeguarding procedures are followed while maintaining calm and a positive image aligned with the school ethos.

Responsibilities

• Providing outstanding front-line customer service to scholars, parents, staff and visitors to the school as well as a high standard of administration duties.
• Assist the school’s receptionists with answering calls, dealing with visitors and presenting a positive image of the school that upholds the school’s values and ethos.
• Interacting with parents, carers, colleagues and visitors to the school, at all levels of seniority, with confidence, tact and professionalism.
• Ensure safeguarding procedures are followed for all visitors and appropriately handling incoming calls and enquiries.
• Ensure that all communications are correctly logged and routed to their intended recipients, or an appropriate member of staff, to ensure a quick and effective communication system.
• To provide general administrative support.
• To undertake reprographics work.
• To book cabs when required.
• To ensure that the reception area remains tidy and that literature and forms are updated and replenished as necessary.
• Willingness to be first aid trained in order to provide first aid to scholars and staff where necessary
• Responding to Oncalls
• Undertaking routine school duties, such as lunch duty.
• Assist with student welfare and liaise with parents where necessary
• Provide cover for other areas of the admin department and carry out all administrative duties when required and directed to do so by the Operations Manager.

Job description

The Role

This is a Front of House and administration role, well suited to someone with a passion for customer service. You will provide a professional/positive first impression and support to all visitors, parents, scholars and staff. You will also provide important administrative and pastoral support. You will need to be unflappable, calm under pressure and enthusiastic in holding yourself and others to our high standards.

Key Responsibilities

• Providing outstanding front-line customer service to scholars, parents, staff and visitors to the school as well as a high standard of administration duties.
• Assist the school’s receptionists with answering calls, dealing with visitors and presenting a positive image of the school that upholds the school’s values and ethos.
• Interacting with parents, carers, colleagues and visitors to the school, at all levels of seniority, with confidence, tact and professionalism.
• Ensure safeguarding procedures are followed for all visitors and appropriately handling incoming calls and enquiries.
• Ensure that all communications are correctly logged and routed to their intended recipients, or an appropriate member of staff, to ensure a quick and effective communication system.
• To provide general administrative support.
• To undertake reprographics work.
• To book cabs when required.
• To ensure that the reception area remains tidy and that literature and forms are updated and replenished as necessary.
• Willingness to be first aid trained in order to provide first aid to scholars and staff where necessary
• Responding to Oncalls
• Undertaking routine school duties, such as lunch duty.
• Assist with student welfare and liaise with parents where necessary
• Provide cover for other areas of the admin department and carry out all administrative duties when required and directed to do so by the Operations Manager.

We’re proud to share that our school has been recognised as a top-performing secondary school nationally, receiving Top 10% badges for Pupil Effort and Employee Line Management, alongside a Top 5% badge for Employee Agency, in the Spring 2026 census with The Engagement Platform (TEP).