Administrative Assistant

JR United Kingdom; Milton Keynes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading global provider of veterinary medicines is seeking an experienced Administrative Assistant in Milton Keynes. This hybrid role involves managing customer queries, processing orders, and supporting the wider team. Ideal candidates are detail-oriented, professional, and thrive in a supportive environment.

Qualifications

• Minimum of two years in a customer service/order processing role.
• Experience dealing with customer complaints/queries.

Responsibilities

• Manage all incoming customer service queries and business enquiries.
• Prepare for internal and external meetings.
• Process customer uplifts/returns.

Skills

Problem Solving

Decision Making

Self Motivated

Tools

SAP

CRM Systems

Job description

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We’re looking for an experienced Administrative Assistant to support our client – a leading global provider of veterinary medicines committed to promotion animal health and welfare. Based in Milton Keynes, this is a hybrid position, requiring two days per week in the office and the remainder working remotely.

In this role, you’ll provide high-quality, professional support to the wider team by managing incoming queries, processing information requests, handling complaints, and assisting with order management – all through phone and email communication. Your contribution will be key to ensuring a seamless and responsive service for internal and external stakeholders.

Role:

• Manage all incoming customer service queries and business enquiries
• Answering incoming customer calls
• Manage customer orders in SAP
• Preparing for internal and external meetings
• Daily/weekly/monthly reporting
• Process customer uplifts/returns
• Undertake relevant training provided by the client
• Ensure compliance with approved company policies and procedures

Requirements:

• Previous experience dealing with customer complaints/queries
• Experience with CRM systems, ideally SAP
• Minimum of two years in a customer service/order processing role
• An excellent problem solver and decision maker
• Self motivated and quick learner

If you're detail-oriented, professional, and thrive in a supportive team environment, we'd love to hear from you.