Administrative Assistant

Complex Law; Liverpool; On-site; GBP 20,000 - 28,000; Full time

Job summary

Complex Law in Liverpool is seeking an organized, proactive administrator to support the PCP/Car Finance team. You will act as the first point of contact for clients, handle inbound/outbound calls, manage emails and post, and keep case files up to date with accuracy.

Effective communication, attention to detail and the ability to work well in a busy team are essential. Experience with Proclaim or similar case management systems is advantageous.

Qualifications

• No legal background required if you have strong admin skills.
• Excellent communication with clients and colleagues.
• Attention to detail and ability to manage high volumes of cases.

Responsibilities

• Answering and making calls and managing the helpdesk.
• Reviewing emails and managing the enquiries inbox.
• Reviewing and dealing with post.
• General administrative duties.
• Conducting file audits and file reviews.
• Client management: engage with clients face to face, by phone or email.
• Research & analysis: provide summaries and action plans.
• Case management: maintain client files and correspondence.
• Using Proclaim and other firm case management systems; proficient in MS Office.

Skills

Customer service

Attention to detail

Communication

Organisational skills

Outlook

Teamwork

Tools

Proclaim

Claims Management System

Microsoft Office

Job description

Company Description

Complex Law specialises in mis-sold PCP Claims & Litigation, Company Law and Property Disputes. The firm consists of seasoned legal professionals with extensive expertise who work closely with clients as trusted partners to navigate the legal landscape successfully. They are dedicated to achieving success on behalf of their clients through innovative strategies and continuous learning.

Role Description

This is a full time, on site position based in the Liverpool area within the Car Finance/PCP Team. The role involves providing comprehensive administrative support, including the supervised preparation of documentation, reviewing case materials and maintaining clear and professional communication with clients and colleagues. You will be the first point of contact for our clients so you will need to have good communication skills.

Daily responsibilities include managing and maintaining case files from inception to conclusion, opening and closing files in accordance with firm procedures, responding to client enquiries, handling incoming calls, processing correspondence and ensuring all documentation is accurately recorded and filed in line with regulatory and internal compliance requirements. You do not need to have a background in law, if you feel you have the skills to succeed in this role, get in touch!

Day to day role will include

• Answering and making calls and managing the helpdesk
• Reviewing and answering emails and managing the enquiries inbox
• Reviewing and dealing with post
• General administrative duties
• Conducting file audits and file reviews

More generically -

• Client Management: Full engagement with clients including face to face, via phone (audio and visual/teams) and email
• Research & Analysis: Conducting research and providing analysis and summaries/action plans for review
• Case Management: Maintaining client files, recording information, managing incoming and outgoing correspondence
• Software Proficiency: Using firm-specific case management systems such as a Claims Management System and Proclaim. Proficiency in general IT including Microsoft Office/Outlook is ideal
• Communication: Excellent written and verbal communication skills with the confidence to speak with the public
• Organisational Skills: Ability to manage time effectively including high volume of cases and tasks, maintain organised files, handle documentation efficiently and have an exceptional attention to detail
• Teamwork: Ability to collaborate with others and provide support to senior staff
• Legal knowledge or background is not necessary. This is a supportive administrative role where skills such as great customer service, attention to detail, knowledge of Outlook, collaborative attitude are preferred.