Legal Admin & Client Support Specialist (Liverpool)

Complex Law; Liverpool; On-site; GBP 20,000 - 28,000; Full time

Job summary

Complex Law in Liverpool is seeking an organized, proactive administrator to support the PCP/Car Finance team. You will act as the first point of contact for clients, handle inbound/outbound calls, manage emails and post, and keep case files up to date with accuracy.

Effective communication, attention to detail and the ability to work well in a busy team are essential. Experience with Proclaim or similar case management systems is advantageous.

Qualifications

• No legal background required if you have strong admin skills.
• Excellent communication with clients and colleagues.
• Attention to detail and ability to manage high volumes of cases.

Responsibilities

• Answering and making calls and managing the helpdesk.
• Reviewing emails and managing the enquiries inbox.
• Reviewing and dealing with post.
• General administrative duties.
• Conducting file audits and file reviews.
• Client management: engage with clients face to face, by phone or email.
• Research & analysis: provide summaries and action plans.
• Case management: maintain client files and correspondence.
• Using Proclaim and other firm case management systems; proficient in MS Office.

Skills

Customer service

Attention to detail

Communication

Organisational skills

Outlook

Teamwork

Tools

Proclaim

Claims Management System

Microsoft Office

Job description

Complex Law in Liverpool is seeking an organized, proactive administrator to support the PCP/Car Finance team. You will act as the first point of contact for clients, handle inbound/outbound calls, manage emails and post, and keep case files up to date with accuracy.

Effective communication, attention to detail and the ability to work well in a busy team are essential. Experience with Proclaim or similar case management systems is advantageous.