Administration Team Leader

365 People; Leicester; Presencial; GBP 25.000 - 31.000; Tempo integral

Benefícios oferecidos por esta vaga

Performance-based quarterly bonus

Workplace pension

28 days' annual leave including bank-h

Employee wellbeing app

Company social events

Free onsite parking or reimbursement

Resumo da vaga

365 People in Leicester is seeking an experienced Administration Supervisor to lead an established professional services team in a busy office. You will support the Administration Manager, oversee several departments, and ensure workloads are managed efficiently while delivering high standards of service.

This role requires strong organizational and people-management skills, experience handling sensitive information, and a proactive approach to improving procedures.

Qualificações

• Experience supervising an administration team.
• Strong organisational and administrative skills.
• Confidence managing workloads and staff development.
• Excellent written and verbal communication.
• Ability to handle sensitive information confidentially.
• Good attention to detail and ability to meet deadlines.
• Proactive, supportive management style.
• Experience in legal services advantageous but not essential.

Responsabilidades

• Supervise and support employees across several administration departments.
• Monitor workloads, allocate tasks and ensure deadlines are achieved.
• Work alongside the team to process cases and maintain accurate records.
• Conduct team briefings, one-to-one meetings and performance reviews.
• Monitor attendance and performance, working with HR where necessary.
• Handle customer enquiries and complaints professionally.
• Communicate with customers, solicitors and third parties to obtain information and resolve queries.
• Identify opportunities to improve processes, efficiency and customer service.
• Maintain accurate documentation and ensure company procedures are followed.
• Support the Administration Manager with daily operational requirements.

Conhecimentos

Team supervision

Organisational skills

Staff development

Communication skills

Attention to detail

Proactive management

Ferramentas

Computer systems

Descrição da vaga

Administration Supervisor

Location: Leicester City Centre
Salary: £28,000 per annum
Hours: Monday to Friday, 8:45am – 5:00pm
Job Type: Full-time, Permanent
Working Arrangement: Office Based

About the Role

365 People are recruiting for an experienced Administration Supervisor to join an established professional services business in Leicester.

This is an excellent opportunity for someone with strong administrative experience and proven people management skills who enjoys leading a team while remaining involved in day-to-day operations.

You'll support the Administration Manager in overseeing several departments, ensuring workloads are managed effectively, processes run smoothly and customers receive a consistently high standard of service.

The role involves handling sensitive customer information, supporting staff development and improving administrative procedures.

Key Responsibilities

• Supervise and support employees across several administration departments.
• Monitor workloads, allocate tasks and ensure deadlines are achieved.
• Work alongside the team to process cases and maintain accurate records.
• Conduct team briefings, one-to-one meetings and performance reviews.
• Monitor attendance and performance, working with HR where necessary.
• Handle customer enquiries and complaints professionally.
• Communicate with customers, solicitors and third parties to obtain information and resolve queries.
• Identify opportunities to improve processes, efficiency and customer service.
• Maintain accurate documentation and ensure company procedures are followed.
• Support the Administration Manager with daily operational requirements.

What We're Looking For

• Previous experience supervising or managing an administration team.
• Strong organisational and administrative skills.
• Confidence managing workloads, performance and staff development.
• Excellent written and verbal communication skills.
• Ability to handle sensitive information professionally and confidentially.
• Good attention to detail and the ability to work to deadlines.
• A proactive, supportive management style.
• Confidence using computer systems and maintaining accurate records.

Experience within legal services, wills, probate or estate planning would be advantageous but is not essential.

Salary and Benefits

• £28,000 annual salary.
• Performance-based quarterly bonus.
• Salary review following successful completion of probation.
• Workplace pension.
• 28 days' annual leave including bank holidays, increasing with length of service.
• Employee wellbeing support line and app.
• Company social events.
• Free onsite parking or reimbursement of parking expenses where onsite parking is unavailable.
• Monday-to-Friday working hours.