Administration Team Lead — Performance Bonus

365 People; Leicester; Presencial; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based quarterly bonus

Workplace pension

28 days' annual leave including bank-h

Employee wellbeing app

Company social events

Free onsite parking or reimbursement

Descripción de la vacante

365 People in Leicester is seeking an experienced Administration Supervisor to lead an established professional services team in a busy office. You will support the Administration Manager, oversee several departments, and ensure workloads are managed efficiently while delivering high standards of service.

This role requires strong organizational and people-management skills, experience handling sensitive information, and a proactive approach to improving procedures.

Formación

• Experience supervising an administration team.
• Strong organisational and administrative skills.
• Confidence managing workloads and staff development.
• Excellent written and verbal communication.
• Ability to handle sensitive information confidentially.
• Good attention to detail and ability to meet deadlines.
• Proactive, supportive management style.
• Experience in legal services advantageous but not essential.

Responsabilidades

• Supervise and support employees across several administration departments.
• Monitor workloads, allocate tasks and ensure deadlines are achieved.
• Work alongside the team to process cases and maintain accurate records.
• Conduct team briefings, one-to-one meetings and performance reviews.
• Monitor attendance and performance, working with HR where necessary.
• Handle customer enquiries and complaints professionally.
• Communicate with customers, solicitors and third parties to obtain information and resolve queries.
• Identify opportunities to improve processes, efficiency and customer service.
• Maintain accurate documentation and ensure company procedures are followed.
• Support the Administration Manager with daily operational requirements.

Conocimientos

Team supervision

Organisational skills

Staff development

Communication skills

Attention to detail

Proactive management

Herramientas

Computer systems

Descripción del empleo

365 People in Leicester is seeking an experienced Administration Supervisor to lead an established professional services team in a busy office. You will support the Administration Manager, oversee several departments, and ensure workloads are managed efficiently while delivering high standards of service.

This role requires strong organizational and people-management skills, experience handling sensitive information, and a proactive approach to improving procedures.