Assistant General Manager (Haematology)

UCLH (University College London Hospitals NHS Foundation Trust); Greater London; On-site; GBP 58,000 - 65,000; Full time

Benefits offered by this job

Season ticket loan

Staff discounts

Staff wellbeing programmes

Job summary

University College London Hospitals NHS Foundation Trust in London is seeking an Assistant General Manager to lead the day-to-day operational management of a specialist Haematology Service within the Cancer Services Division. You will work across malignant and non-malignant haematology, supporting stem cell transplantation and related services, to drive high-quality care for complex patient groups.

You will oversee strategic planning, workforce management and transformational projects,

Qualifications

• Educated to degree level or equivalent level of experience.
• Postgraduate qualification in healthcare management, business administration, or related field.
• Significant experience of managing staff in a large and complex organisation.
• Experience in haematology, cancer, or other complex clinical service.
• Proven experience in service improvement and development.

Responsibilities

• Lead the day-to-day operational management of a specialist Haematology Service within the Cancer Services Division.
• Support services across malignant and non-malignant haematology, including stem cell transplantation, coagulation and red cell disorders.
• Contribute to the delivery of high-quality care for complex patient groups.
• Combine operational leadership, strategic planning and workforce management responsibilities.
• Lead and support service improvement and transformation projects.
• Work collaboratively with a wide multidisciplinary team, including clinicians, nurses, allied health professionals and corporate colleagues.
• Drive service performance, patient experience and innovation in care delivery.
• Build strong relationships and influence a wide range of stakeholders across the organisation.

Skills

Excellent staff management

Excellent written and verbal comms

Communication skills

Leadership

Stakeholder management

Change management

Influence staff at all levels

Multidisciplinary collaboration

Working under pressure

Education

Degree level education

Postgraduate qualification in healthcare management or business administration

Job description

Main area Cancer Services Grade NHS AfC: Band 7 Contract Fixed term: 12 months (Secondment Cover) Hours Full time - 37.5 hours per week Job ref 309-UCLH-8262011-A

Site University College London Hospitals Town London Salary £58,133 - £65,261 Per annum inclusive of HCAS Salary period Yearly Closing 24/09/2026 23:59

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As Assistant General Manager, you will play a pivotal role in the day-to-day operational leadership of our Haematology Service, one of the most specialised and dynamic areas within the Cancer Services Division. Working across a diverse portfolio of services spanning both malignant and non-malignant haematology, including stem cell and bone marrow transplantation, coagulation disorders and red cell disorders, you will help shape the delivery of outstanding patient care for some of the most complex and vulnerable patient groups in the NHS.

This is an exciting opportunity for an ambitious and motivated leader to develop their operational management career within a highly respected multidisciplinary team at the forefront of haematology care. The role combines operational oversight with strategic planning, workforce leadership and the delivery of transformational service improvement initiatives. You will work closely with senior clinicians, nurses, allied health professionals and corporate colleagues to drive service performance, improve patient experience and support the development of innovative models of care.

Success in this role will depend on ability to build strong and effective relationships across a wide range of stakeholders, including consultants, specialty registrars, clinical nurse specialists, ward teams and senior managers.

Main duties of the job

• Lead the day-to-day operational management of a specialist Haematology Service within the Cancer Services Division.
• Support services across malignant and non-malignant haematology, including stem cell transplantation, coagulation and red cell disorders.
• Contribute to the delivery of high-quality care for complex patient groups.
• Combine operational leadership, strategic planning and workforce management responsibilities.
• Lead and support service improvement and transformation projects.
• Work collaboratively with a wide multidisciplinary team, including clinicians, nurses, allied health professionals and corporate colleagues.
• Drive service performance, patient experience and innovation in care delivery.
• Build strong relationships and influence a wide range of stakeholders across the organisation.
• Provide visible, approachable leadership in a fast-paced and rewarding environment.
• Gain experience in complex operational challenges, strategic decision-making and service development within a nationally recognised haematology service.
• Management of complex HR cases

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

You will be a visible and approachable leader, capable of influencing at all levels, managing competing priorities and leading change within a fast-paced and rewarding environment. In return, you will gain exposure to complex operational challenges, strategic decision-making and opportunities to contribute to the future direction of a nationally recognised haematology service.

Lead the operational management and strategic development of a specialist Haematology Service within the Cancer Services Division, supporting a broad portfolio of malignant and non-malignant haematology services, including stem cell transplantation, coagulation and red cell disorders. The role combines operational leadership, workforce management and service planning to ensure the delivery of high-quality care for patients with complex needs. Responsibilities include driving service performance, patient experience, innovation and transformation initiatives, while managing complex HR matters and workforce challenges. Working closely with multidisciplinary teams and key stakeholders across the organisation, the postholder provides visible and effective leadership, contributes to strategic decision-making, and supports the continued development of a nationally recognised haematology service.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge and Qualifications

• Educated to degree level or equivalent level of experience
• Postgraduate qualification in a relevant field (e.g. healthcare management, business administratio n)

Experience

• Significant experience of managing staff.
• Significant managerial experience in a large and complex organisation.
• Proven experience in service improvement and development.
• Proven experience in business planning and the development and effective implementation of complex strategic and operational plans.
• Experience of effective monitoring of national target compliance.
• Proven experience in the effective management of budgets and effective leadership of staff.
• A proven record of success in managing change while maintaining high standards of quality.
• Experience of working within a haematology, cancer, or other complex clinical service.

Skills and Abilities

• Excellent staff management skills, including performance management and training.
• Excellent written and verbal communication skills, including communication with senior levels within the organisation.
• Ability to work co-operatively with other management teams and develop effective working relationships within the directorate.
• Quality-focused, innovative approach and ability to solve complex problems.
• Strong understanding of multidisciplinary issues and commitment to multidisciplinary working.
• Ability to operate effectively under pressure, be self-motivated, and use own initiative.
• Ability to negotiate and influence staff at all levels, including medical staff.
• Ability to adapt rapidly to work with different services and teams.
• Understanding of the specific challenges facing haematology services, such as stem cell transplant pathways and national commissioning arrangements.

Values

• Demonstrates the ability to meet Trust values of Safety, Kindness, Teamwork and Improving.

Communication

• Excellent written and verbal communication skills, with the ability to communicate complex or sensitive information clearly to a range of audiences including clinicians, patients and senior managers.
• Experience of presenting information effectively at senior management level.
• Experience of leading on complaint responses or sensitive patient communications.

Personal and People Development

• Experience of supervising and managing staff, including performance management, appraisal and development.
• Commitment to own continuing professional development.
• Experience of delivering training to staff.

Specific Requirements

• Evidence of political awareness and sensitivity to the high profile of the Trust.
• Demonstrates knowledge and understanding of current issues and practices within the NHS.
• Understanding of confidentiality and the Data Protection Act.
• Flexibility to work occasional early or late hours to support service needs.

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying,