Administration Team Lead

Spire Healthcare Group; Harrogate; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

35 days annual leave

Employer and employee contributory/p​e

Spire for you discount and cashback

Free Bupa wellness screening

Private medical insurance

Life assurance

Job summary

Spire Harrogate Clinic is seeking an Administration Team Lead to join us on a permanent full-time basis. You will oversee a small admin team, manage daily administration tasks and help develop new processes to support patients and staff.

The role offers a varied shift pattern (8:00–16:00 or 12:00–20:00 Monday to Friday and 8:00–14:00 Saturdays) with a focus on KPI delivery, staff rotas, absence management and compliance.

Qualifications

• Proven leadership experience in a high service/admin role.
• Experience managing absence and performance through 1:1s and appraisals.
• Willing to be hands-on and contribute to management duties.
• Able to demonstrate clinic values of teamwork, positivity, professionalism and kindness.
• Reliable and able to model a strong work ethic for others.
• Experience overseeing administrative workflows and processes.

Responsibilities

• Oversee front-desk and admissions shifts, supporting and guiding the team.
• Manage time cards, sickness, annual leave and other absence while ensuring optimum cover.
• Prepare rotas and adjust staffing in line with business needs and budgets.
• Set annual objectives for team members and conduct 1:1 meetings and team briefs.
• Aim to achieve KPI targets and drive service improvements.
• Carry out departmental audits and ensure compliance with DSE and Health & Safety.
• Represent the department at meetings and drive process improvements and change.
• Address patient complaints at the first point of contact or escalate appropriately.

Skills

Leadership experience

Customer service oriented

Job description

Administration Team Lead| Full time, Permanent| Harrogate| New clinic | Excellent benefits and competitive salary

The Spire Harrogate Clinic is looking for an Administration Team Lead to join us on a permanent full time basis. We are looking for you to be a strong part of our team, being involved in daily administration tasks as well as managing a small team. We are looking for you to bring drive and energy with a real interest in developing the admin function in our new clinic, looking at smoothing out and creating new processes that will support our patients and staff.

The clinic provides outpatient and day case treatments by a team of dedicated consultants and healthcare professionals. The clinical specialties include ophthalmology, dermatology, gynaecology, orthopaedics, and a private GP service.

This is a full time permanent position and will work a shift pattern that will include 8:00am - 16:00pm or 12pm - 8pm Monday to Friday and 8am - 2pm on a Saturday

Duties and responsibilities

• Working varied reception and admissions shifts in a hands-on capacity, supporting and overseeing the team
• Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
• Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
• Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs
• Achieving KPI targets
• To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
• To represent the department at various meetings, including Patient Experience, Infection control and process meeting, driving improvements and implementing change
• To try to resolve any patient complaints relating to the reception service in the first instance or to escalat

The Ideal candidate will have:

• Proven experience in a leadership position in a highly customer service/administration position
• Experience of absence and performance management through the application of 121s, annual appraisals and corporate policy.
• Willing to be part of the team, rolling sleeves up and doing the do as well as management duties
• Able to demonstrate the clinic values of; Teamwork, Positivity, Professionalism and Kindness.
• Reliable and trusted to complete work in a timely manner and able to instil that work ethic in others.
• Enjoys having oversight of administrative workflows and able to step in and contribute as part of the team when required.

Benefits:

• We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward

Our Values

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees' well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

For us, it's more than just treating patients; it's about looking after people