Senior Administrator - FTC

Turning Point; Newmillerdam; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days' paid holiday

Total reward package including Turning

Job summary

Turning Point is recruiting a Senior Administrator for Wakefield Talking Therapies, supporting the administrative backbone of the NHS talking therapies service. The role requires reliable administrative experience, strong communication, and ability to work across teams while maintaining accuracy in handling sensitive data.

The post offers a dynamic, client-focused environment with a rota-based shift pattern and opportunities to contribute to a not-for-profit health and social care provider with

Qualifications

• Experience in an administrative and customer-focused role within health/social care or NHS environments.
• Experience in a fast-paced, demand-led environment.
• Ability to support diverse communities with empathy.
• Flexible to meet service demands and provide high-quality client experience.
• Experience using databases to input sensitive information and Microsoft Office 365.

Responsibilities

• Oversee and support the smooth running of the designated area in line with Turning Point policies.
• Provide comprehensive administrative support by liaising with the Management Team and colleagues.
• Coordinate with service users and stakeholders to progress appointments and pathways.
• Maintain accurate records and ensure data is inputted securely.
• Support service delivery with strong written and verbal communication across teams.

Skills

Administrative experience

Customer-focused

Microsoft Office 365

Data entry / databases

Communication skills

Empathy & diversity

Tools

Microsoft Word

Microsoft Excel

Office 365

Job description

Supervise and support the smooth running of own specific area in keeping with regulations and Turning Point's policies and practices in order to provide efficient and high-quality service. Provide a comprehensive administration service by working closely with the wider Management Team and where appropriate, other colleagues . Liaise with service users and stakeholders to facilitate appointments, pathway progression, and effective communication throughout the patient journey.

We're looking for a candidate with administration experience. Experience as a Senior Administrator is desired but not essential. A confident communicator who can prioritise a varied workload and provide wide-ranging administrative support - and it's vital that you're able to achieve this without losing your methodical attention to detail. It would be an essential to have knowledge and experience of Word, Excel and other Microsoft systems and you will be trained on our data systems.To be considered for this role you will need to have:

• Experience of working in an administrative and customer-focused role within a health and social care, NHS, or similar service environment.
• Have experience within a fast paced, demand led environment
• Ability to support a diverse community without prejudice and demonstrate empathy
• Ability to work flexibly to meet the demands of the service and provide a high-quality client experience
• Experience using databases to input personal and sensitive information and Microsoft Office 365
• Strong written and verbal communication skills, with the confidence to coordinate across teams, manage stakeholder relationships, and support service delivery in a busy administrative environment.

Wakefield Talking Therapies operates Monday to Thursday 8am to 8pm, Friday 8am to 4pm and Saturday 9am to 4pm. The successful candidate would be required to be flexible and work on a shift rota basis to meet the needs of the serviceAlthough, time management, organisational, IT skills are just as important as your communication and people skills. Dynamic and driven, you're someone with a naturally positive disposition and will fit in well in our team.

Turning Point is a leading Social Enterprise which supports people with a wide range of complex needs across Learning Disabilities, Mental Health, Substance Use and Public Health. We are currently recruiting for a Senior Administrator working within our Wakefield Talking Therapies.

Our NHS Talking Therapies service supports people experiencing anxiety and depression, providing timely access to evidence-based psychological therapies that help people improve their wellbeing, build resilience and move forward in their lives. Passionate about people, you will enjoy the scope and support to enhance your own life and career too, as you gain the experience and training you need to progress with us.Running health and social care services as a social enterprise, we invest every penny back into our care - and our people. So, if you're ambitious and ready for a fresh challenge, progress your career with a sector leader., As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes:

25 days' paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees Turning Point Benefits.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.