Administration Support Officer

Betsi Cadwaladr University Health Board; Abergele; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading health board in North Wales as an administrative support professional. This role involves providing efficient administrative support to CAMHS, managing communications across services, and maintaining records. Ideal candidates will demonstrate excellent organizational and communication skills, with a desire to support children's psychological services.

Qualifications

• Significant office administration experience required.
• Evidence of continuous ongoing learning.
• Competently manage electronic diaries.

Responsibilities

• Provide professional administrative support to CAMHS.
• Respond to telephone enquiries sensitively.
• Ensure accurate recording and filing of information.

Skills

Communication

Organizational Skills

Adaptability

Education

Good Standard of Education

RSA III typing or word processing/NVQ Customer Service L3

Tools

Word

Excel

Outlook

Job description

Job Overview

This post is Fixed term/Secondment for 12 months to meet the needs of the service.

To be responsible for providing professional, efficient, accurate and prompt administrative support to CAMHS and the North Wales Head of Child Psychology and Psychological Therapies.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

To receive and respond to telephone enquiries from patients, families, other agencies and Health Board Staff in a professional, helpful and sensitive manner, answer queries within own area of responsibility or refer to the appropriate department.

Communicate with GPs; other Health Services and Social Services; Hospitals, Independent and Voluntary Sector, patients and relatives. Dealing with enquiries without the need for direction in a large proportion of queries.

Handle emotional and stressful telephone calls, e-mails and correspondence that may sometimes be of an abusive nature; report and seek assistance when necessary.

Take responsibility to prioritise work suitably and efficiently and in accordance with the requirements of the service and team.

Be able to work on own initiative to ensure the efficient administrative service delivery to CAMHS.

The post holder will ensure that systems and procedures for recording and filing information are suitable for the purpose and make efficient use of resources.

Ensure that accurate and relevant information is readily accessible in the required format to authorised people only.

The post holder will ensure that all case-notes, their content and other records are tracked to the relevant person, and returned to file as quickly as possible in a tidy condition.

Ensure that the departmental and Health Records are created and maintained in accordance with Health Board Policy.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications & Knowledge

Essential criteria

• Good Standard of Education
• Evidence of continuous ongoing learning
• RSA III typing or word processing/ NVQ Customer Service L3 or equivalent demonstrable experience
  
  

Desirable criteria

• ECDL
  
  

Skills And Attributes

Essential criteria

• Able to use Word/Excel/ Outlook competently and to manage electronic diaries effectively
• Competently, effectively and professionally communicates both verbally and in writing with a range of stakeholders.
• Experienced in planning organising and prioritise own workload
• Flexible and adaptable to changing service demands
• Excellent organisational skills
  
  

Desirable criteria

• Ability to speak Welsh
• Excellent working knowledge of Patient Administration Systems
  
  

Experience

Essential criteria

• Significant office administration experience
• Copy/Audio typing
• Ability to support and deliver to deadlines on a wide range of administration processes
• Minute Taking Experience
  
  

Desirable criteria

• Experience of working within the NHS