Admin Support Officer

NHS; Abergele; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare organization is seeking high-level administrative support for consultant psychiatrists in the North Wales Adolescent Service. This role entails managing communications, scheduling, and documentation while maintaining confidentiality. Ideal candidates will possess proficient organizational and communication skills, along with relevant qualifications.

Qualifications

• Experience at a high level of providing a comprehensive secretarial service.
• Familiar with office procedures & deadlines.
• Previous experience of working as a personal secretary.

Responsibilities

• Acts as first point of contact for the Lead consultant psychiatrist.
• Schedules and arranges meetings and maintains diary.
• Files and manages all reports and correspondence.

Skills

Excellent communication skills

Organisation skills

Numeracy and Literacy skills

Typing/Word Processing skills

Education

RSA III / NVQ 3 Qualification or equivalent

ECDL Qualification or equivalent

Job description

Job summary

To provide high-level administrative Support to the Lead consultant psychiatrist and consultant clinical psychologist as required at the North Wales adolescence service, Children & Young People's Services of the Betsi Cadwaladr University Health Board.

To communicate and liaise with individuals and groups across the Health Board and individuals and groups from external organisations dealing with sensitive or contentious information.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Acts as the first point of contact for Lead consultant psychiatrist and consultant clinical psychologist by telephone, e-mail, and correspondence or for visitors. Makes judgements to act or provide advice on a wide range of matters relating to the work of the Service Managers and their teams, resolving them or referring them to the most appropriate person during periods when they are absent from the office.

Schedules and arranges meetings including the compilation of agenda and the taking and transcribing of meeting minutes, this may include attendance at HR meetings such as investigations and formal disciplinary hearings, where there is a requirement to produce formal notes within a deadline, whilst maintaining strict confidentiality and tact as the meetings may be under difficult circumstances.

Manages the diary of the Lead consultant psychiatrist and consultant clinical psychologist including the scheduling, rescheduling of appointments, and booking of meeting venues and arranging refreshments/visual displays etc.

Manages a 'bring forward' appointment system.

Files and manages all reports and correspondence ensuring that all documents are retained destroyed/logged accordingly as per BCU Policy and GDPR Guidelines.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,433 to £26,060 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC378-0625

Job locations

North Wales Adolescent Service, Abergele Hospital

Llanfair Road

Abergele

LL22 8DP

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Qulaifications & Knowledge Essential

• RSA III / NVQ 3 Qualification or equivalent.
• ECDL Qualification or equivalent

Desirable

• NVQ or equivalent in Administration
• Advanced ECDL Certificate

Experience Essential

• Experience at a high level of providing a comprehensive secretarial service
• Experience of setting up and using filing/IT systems
• Familiar with office procedures & deadlines

Desirable

• Previous experience of working as a personal secretary
• Previous experience of working within the NHS

Skills and Attributes Essential

• Excellent communication skills
• Ability to work unsupervised and make decisions
• Organisation skills
• Numeracy and Literacy skills
• Excellent customer care skills
• Good command of English both written & verbal
• Typing/Word Processing skills

Desirable

• Ability to produce reports
• Confident in all aspects of office practice
• Experience of producing graphs and statistics
• Welsh language

Person Specification Qulaifications & Knowledge Essential

• RSA III / NVQ 3 Qualification or equivalent.
• ECDL Qualification or equivalent

Desirable

• NVQ or equivalent in Administration
• Advanced ECDL Certificate

Experience Essential

• Experience at a high level of providing a comprehensive secretarial service
• Experience of setting up and using filing/IT systems
• Familiar with office procedures & deadlines

Desirable

• Previous experience of working as a personal secretary
• Previous experience of working within the NHS

Skills and Attributes Essential

• Excellent communication skills
• Ability to work unsupervised and make decisions
• Organisation skills
• Numeracy and Literacy skills
• Excellent customer care skills
• Good command of English both written & verbal
• Typing/Word Processing skills

Desirable

• Ability to produce reports
• Confident in all aspects of office practice
• Experience of producing graphs and statistics
• Welsh language

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Betsi Cadwaladr University Health Board

Address

North Wales Adolescent Service, Abergele Hospital

Llanfair Road

Abergele

LL22 8DP

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details Employer name

Betsi Cadwaladr University Health Board

Address

North Wales Adolescent Service, Abergele Hospital

Llanfair Road

Abergele

LL22 8DP

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)