Administration Officer / Support Secretary

Aneurin Bevan University Health Board; Caerleon; On-site; GBP 25,000; Full time

Job summary

A leading health board in the UK is seeking an enthusiastic Administration Officer / Support Secretary to join their Child and Family Psychology and Therapies Service. The role involves key administrative responsibilities, requiring excellent communication and IT skills. The successful candidate will help to provide vital support in a busy environment, ensuring high standards of service are maintained for families and health professionals. Benefits include flexible working, extensive training opportunities, and a commitment to employee wellbeing.

Benefits

Flexible working

Extensive training and development opportunities

Paid mandatory training

Occupational health support

Wellbeing Centre of Excellence

Qualifications

• Experience in an administrative role.
• Knowledge of secretarial or administrative procedures.
• Understanding of confidentiality principles.

Responsibilities

• Typing of letters, reports and correspondence.
• Receiving and managing telephone enquiries.
• Greeting families and professionals on reception.

Skills

Administration

Communication

IT Skills

Organisational Skills

Education

Good Standard of GCSE Education

Tools

Microsoft Packages

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed. Please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3.

If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

Job Overview

Do you have previous experience in a demanding administrative / secretarial role where you worked under pressure whilst maintaining high levels of accuracy and efficiency? If the answer is yes, then this could be the role for you!

An exciting opportunity has arisen for an enthusiastic and conscientious Administration Officer / Support Secretary to join our admin team within Child and Family Psychology and Therapies Service.

We are looking for someone with proven excellent administration, communication and IT skills. You must have a good telephone manner with good organisational skills, flexible approach to meet the needs of the service and be able to work independently and as part of a team in a busy environment.

A good standard of GCSE education (Grades A-C) and a good knowledge of Microsoft Packages is essential.

You must have an understanding of the principles of confidentiality due to nature of work. A welcoming manner is essential as you will have direct contact with families and health professionals. This post is office based.

Main duties of the job

The Main Duties Of The Role Include

Typing of letters, reports and other correspondence

To greet families and professionals on reception

To receive telephone calls and manage the telephone enquiries

To exercise judgement when dealing with enquiries

To register referrals and process information on our systems.

Attend meetings and take minutes

Stationery orders as required.

Other duties relevant to post as required by line manager.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications

Essential criteria

• Good Standard of GCSE Education
• Knowledge of secretarial or administrative procedures and systems, such as answering queries, acquired through experience and training to Vocational Level 3 or equivalent demonstrable knowledge and experience
  
  

Desirable criteria

• ECDL full passport or equivalent
  
  

Experience

Essential criteria

• Experience in an administrative role
  
  

Desirable criteria

• Experience of working in an NHS organisation