Admin Support Officer

Betsi Cadwaladr University Health Board; Abergele; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading healthcare organization in North Wales seeks an Administrative Support Officer for its Children & Young People’s Services. The position requires high-level administrative capabilities to assist consultants, manage appointments, and liaise with various stakeholders. Essential qualifications include RSA III/NVQ 3 and ECDL, with strong communication skills highly valued. Apply now to contribute to vital health services in your community.

Qualifications

• Experience providing a comprehensive secretarial service at a high level.
• Familiar with office procedures and deadlines.
• Ability to produce reports and confident in all aspects of office practice.

Responsibilities

• Acts as the first point of contact for the Lead consultant psychiatrist and consultant clinical psychologist.
• Schedules and arranges meetings, takes and transcribes meeting minutes.
• Manages the diary of the Lead consultant and consultant psychologist.

Skills

Excellent communication skills

Organisational skills

Numeracy and Literacy skills

Excellent customer care skills

Typing/Word Processing skills

Education

RSA III / NVQ 3 Qualification or equivalent

ECDL Qualification or equivalent

Job description

Job Overview

To provide high-level administrative Support to the Lead consultant psychiatrist and consultant clinical psychologist as required at the North Wales adolescence service, Children & Young People’s Services of the Betsi Cadwaladr University Health Board.

To communicate and liaise with individuals and groups across the Health Board and individuals and groups from external organisations dealing with sensitive or contentious information.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Acts as the first point of contact for Lead consultant psychiatrist and consultant clinical psychologist by telephone, e-mail, and correspondence or for visitors. Makes judgements to act or provide advice on a wide range of matters relating to the work of the Service Managers and their teams, resolving them or referring them to the most appropriate person during periods when they are absent from the office.

Schedules and arranges meetings including the compilation of agenda and the taking and transcribing of meeting minutes, this may include attendance at HR meetings such as investigations and formal disciplinary hearings, where there is a requirement to produce formal notes within a deadline, whilst maintaining strict confidentiality and tact as the meetings may be under difficult circumstances.

Manages the diary of the Lead consultant psychiatrist and consultant clinical psychologist including the scheduling, rescheduling of appointments, and booking of meeting venues and arranging refreshments/visual displays etc.

Manages a ‘bring forward’ appointment system.

Files and manages all reports and correspondence ensuring that all documents are retained destroyed/logged accordingly as per BCU Policy and GDPR Guidelines.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qulaifications & Knowledge

Essential Criteria

• RSA III / NVQ 3 Qualification or equivalent.
• ECDL Qualification or equivalent
  
  

Desirable criteria

• NVQ or equivalent in Administration
• Advanced ECDL Certificate
  
  

Experience

Essential criteria

• Experience at a high level of providing a comprehensive secretarial service
• Experience of setting up and using filing/IT systems
• Familiar with office procedures & deadlines
  
  

Desirable criteria

• Previous experience of working as a personal secretary
• Previous experience of working within the NHS
  
  

Skills And Attributes

Essential criteria

• Excellent communication skills
• Ability to work unsupervised and make decisions
• Organisation skills
• Numeracy and Literacy skills
• Excellent customer care skills
• Good command of English both written & verbal
• Typing/Word Processing skills
  
  

Desirable criteria

• Ability to produce reports
• Confident in all aspects of office practice
• Experience of producing graphs and statistics
• Welsh language