Administration Support Assistant

Manpower UK Ltd; Oxford; On-site; GBP 23,000 - 28,000; Full time

Job summary

A reputable recruitment agency is hiring an Administration Support Assistant in Oxford. The full-time position requires excellent communication and organization skills to assist in managing roofing project requests efficiently. Responsibilities include data entry, customer communication, and project scheduling. Candidates with a background in Trade or Construction are preferred, but training will be provided. This role offers a competitive salary and a supportive work environment within a small team.

Benefits

Good Pension Scheme

20 days holiday + Bank holidays

Friendly working environment

Qualifications

• Full UK driving licence required due to location.
• Experience in a Trade or Construction background preferred but not essential.

Responsibilities

• Add daily job requests to an Excel spreadsheet.
• Respond and allocate customer requests for quotes.
• Communicate with customers via phone and email.
• Make proactive calls to residents regarding work schedules.
• Flag jobs that can be invoiced to finance.
• Support scheduling of roofing projects.
• Collaborate on a new ticketing system (Zendesk).
• Assist in implementing a scheduling portal for IT.
• Support the Health and Safety Training portal.

Skills

Excellent communication skills

Excellent listening skills

Attention to detail

Time management skills

Adaptability and flexibility

Teamwork

Job description

Manpower Recruitment are working with an established client, on outskirts of Oxford and close to Abingdon, Oxfordshire, who are looking for a Full Time Administration Support Assistant to support with a small, friendly, busy office.

Ideally you would be from a Trade or Construction background, but not essential, as full training will be given.

The role is Monday-Friday 8.30am-5pm

Salary for the role is 28000pa.

Full UK Licence needed due to location

The Company

• We deliver new roofs and repairs to the local community.
• Our customers include, social housing response teams, private residents, MOD contracts, Schools and Churches.
• Our dedicated hard-working team are called upon for roofing emergencies, planned repairs and the delivery of high-profile larger projects.

We are currently seeking a new team player who enjoys helping people. Someone who enjoys multi-tasking to enable them to make a positive difference to customers and co-workers.

Role responsibilities and purpose

• Adding daily job request to an excel spreadsheet
• Respond and allocate customer requests for quotes and support to the team
• Communication with customer/clients over the phone and via e mail
• Proactive calls to residents alerting them of scaffolding and roofing work schedule
• Flag jobs that can be invoiced by the Finance Manager
• Support the scheduling of roofing projects
• Collaborate with the office team to introduce a ticketing system (Zendesk)
• Support the pilot of a scheduling portal for the social housing IT team
• Support the office team with the Health and Safety Training portal

Key relationships

Internal

• Director, Office manager, Finance Manager, Surveyor, Site Manager, Roofing leads and operatives and the Scaffolding Manager

External

• Service delivery managers within the social housing territories for Oxfordshire and Berkshire
• Private customers, Third party providers- product and services

Requirements

• Excellent communication skill- written, verbal, grammar, and punctuation
• Excellent listening skills
• Ability to demonstrate empathy and emotional intelligence
• Excellent attention to detail
• Ability to work to deadlines and priorities and have excellent time management skills
• Ability to be adaptable, flexible, agile resourceful, and multi-task
• Ability to work cross functionally and collaboratively demonstrate great teamwork

Benefits

• Good Pension Scheme
• 20 days Holiday + Bank holiday
• A small team with a great working environment and atmosphere.

If interested, please get in contact with a Manpower Representative.