Administration Officer –Options 4 CYP/ Single Point of Access

NHS Jobs; Lancashire; On-site; GBP 21,000 - 27,000; Full time

Job summary

Blackpool Teaching Hospitals NHS Foundation Trust is seeking an Administrative Officer to support the Single Point of Access for CAMHS (CYP). The role involves handling referrals, entering data in EMIS Web, and coordinating with clinicians to ensure timely triage and service delivery.

Responsibilities include triage meeting participation, maintaining confidential records, and organizing initial assessments and appointment letters for families and young people.

Qualifications

• Experience delivering administrative/clerical support in healthcare settings.
• Ability to manage high volume referrals and confidential information.
• Strong organisational and data entry skills.

Responsibilities

• Provide administrative and information service to the Single Point of Access (SPoA).
• Record referrals on EMIS Web and SPoA Pro Forma, prepare inbound referrals for triage.
• Liaise with Clinicians, Young People and Families to ensure timely service delivery.
• Arrange initial assessment appointments and generate appointment letters.

Tools

EMIS Web

Job description

Administration Officer –Options 4 CYP/ Single Point of Access

To provide a comprehensive administrative and information service to the Single Point of Access receiving and managing a high volume of referrals effectively in line with SPoA procedures taking personal responsibility for all confidential issues. To become compliant in the use of NHS electronic patient information systems ERS, EMIS web and using SPoA Pro Forma (paper referrals) to record process and prepare inbound referrals on a daily basis in readiness for triage, liaising with Clinicians, Young People and Families to ensure effective service delivery within agreed timescales. Entering all new CAMHS referrals new appointments and all contacts onto (EMIS web electronic patient information management system) then transposing relevant information onto the appropriate spreadsheet Regularly attend daily Triage meetings assisting and documenting decisions reached and carrying out and completing direct instructions from Options4 CYP Clinicians involved in the Triage meets. Dealing with general telephone enquiries offering advice and information relating to referrals into SPoA received from families and other referrers Arranging initial assessment appointments, generating appointment letters as instructed by Clinical Team Leader, updating relevant spreadsheets

Blackpool Teaching Hospitals NHS Foundation Trust

Blackpool Teaching Hospitals NHS Foundation Trust