Administration Officer - CAMHS Single Point of Access - Band 3

Black Country Healthcare NHS Foundation Trust; Walsall; On-site; GBP 21,000 - 24,000; Full time

Job summary

Black Country Healthcare NHS Foundation Trust is seeking an experienced administration officer to join the fast-paced Single Point of Access for CAMHS. You will be the first point of reference for incoming telephone queries and will handle actions or redirect as needed.

You will produce reports and letters, manage diaries and meetings, maintain filing systems, and support the administrative processes that underpin patient referrals and team communications across the division.

Responsibilities

• Produce, reports and letters in accordance with Division guidelines.
• Carry out general administrative and clerical functions including photocopying, filing paper and electronically as required.
• Process the client referral system and associated paperwork in accordance with departmental systems.
• Maintain effective and efficient departmental systems and office procedures including adequate supplies of departmental forms/leaflets and stationery requirements.
• Maintain effective diary management as required by management.
• Process incoming/outgoing post, taking appropriate action as necessary.
• Maintain an efficient filing and records system, encompassing medical secretarial services.
• Collate statistical information and prepare returns appropriate to grade as required by management.
• Arrange and attend formal and team meetings to take notes, produce minutes, draft agendas and ensure members receive agendas and relevant enclosures on time. Provide general support to the meetings and ensure all arrangements for facilities are made.

Job description

An exciting opportunity has arisen for an experienced administration officer in our fast paced and diverse Single Point of Access for Black Country CAMHS., Act as a point of reference for incoming telephone queries, taking appropriate action personally or redirecting as necessary.

• Produce, reports and letters in accordance with Division guidelines.
• Carry out general administrative and clerical functions including photocopying, filing paper and electronically as required.
• Process the client referral system and associated paperwork in accordance with departmental systems.
• Maintain effective and efficient departmental systems and office procedures including adequate supplies of departmental forms/leaflets and stationery requirements.
• Maintain effective diary management as required by management.
• Process incoming/outgoing post, taking appropriate action as necessary.
• Maintain an efficient filing and records system, encompassing medical secretarial services.
• Collate statistical information and prepare returns appropriate to grade as required by management.
• Arrange and attend formal and team meetings to take notes, produce minutes, draft agendas and ensure members receive agendas and relevant enclosures on time. Provide general support to the meetings and ensure all arrangements for facilities are made.

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.

Across the whole of the region we provide, Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.

Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

As a public body, we are accountable to the people we serve. The Trust Board is responsible for determining the strategy and overall direction of the Trust in an open, honest, and transparent manner.

We're using our position as an NHS Foundation Trust to strengthen our ties with the local community. We have a large and growing membership, and we're always encouraging people to join our Trust as members. Members are kept informed of what is happening in the Trust, and their advice is sought on ways we can improve the effectiveness and responsiveness of our services.