Administration Officer

TN United Kingdom; Salford; On-site; GBP 26,000 - 29,000; Full time

Job summary

An exciting opportunity has arisen for an Administration Officer in the Bereavement Services team. This role is vital in ensuring smooth operations, providing essential administrative support, and interacting with bereaved families. The ideal candidate will be friendly, organized, and possess excellent communication skills. You will work in a fast-paced office environment, managing tasks like greeting visitors and handling correspondence. This position offers a chance to make a meaningful impact in a sensitive area, with training provided for those new to administration. Join a dedicated team committed to supporting the community.

Benefits

Competitive Pay

Pension Scheme

Cycle to Work Scheme

Reduced Gym Membership

Health and Wellbeing Package

Qualifications

• Experience in administrative or receptionist roles is desirable.
• Strong organizational abilities and attention to detail are essential.

Responsibilities

• Handle reception duties, greet visitors, and answer calls.
• Provide administrative support to the Bereavement Services officers.

Skills

Administrative Support

Communication Skills

Organizational Skills

Customer Service

Microsoft Office

Education

Previous Administration Experience

Tools

Microsoft Office

Job description

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Job Title- Administration Officer
Location: Agecroft Cemetery, Langley Road, Swinton, Salford, M278SS
Working Hours: 36 hours per week, (Monday-Friday 9.00am-4.30pm)
Grade 2B
Salary - £26,409 - £28,263
Contract Type: Permanent

About the role
An exciting opportunity has arisen for a Bereavement Services Administration Officer to work across Salford City Council Bereavement Services. The role will involve providing effective and efficient support to all service customers. The role is crucial in ensuring the smooth and efficient daily operation of the team providing vital administration support to all aspects of the service. Salford Councils Bereavement Services are responsible for 4 cemeteries in the city Agecroft, Peel Green, Swinton and Weaste and 2 crematoriums located at Agecroft and Peel Green Cemeteries. The service carries out around 2000 cremations and 500 burials per year. The Bereavement Services office is a fast paced office environment responsible for the legislation and documentation surrounding burials and cremation along with other areas of the service . Previous administration experience is desirable but not essential as training will be provided. The ideal candidate will be friendly, organised, and have excellent communication skills to greet customers, answer phones, and provide administrative support. The role requires working around office hours and offering a welcoming presence for staff, stakeholders and visitors to our cemetery office. This is a front line service and sensitive area of working due to dealing with bereaved people on a daily basis the need for empathy is an essential characteristic for the candidate.

Key Responsibilities:

• Handling reception duties, including greeting visitors and answering incoming calls
• Opening and distributing incoming mail
• Managing and responding to emails in a timely manner
• Providing administrative support to the Bereavement Services officers and cemetery teams

Requirements:

• Previous experience in an administrative or receptionist role
• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Proficiency in using Microsoft Office applications
• Ability to prioritise and multitask effectively
• Proactive and solution-oriented approach
• Commitment to providing outstanding customer service
• Previous administration experience in a similar work environment

We can offer you:

• Competitive rates of pay.
• Save for your future by becoming a member of the Greater Manchester Pension Scheme (LGPS Employee contributory pension with employer contribution).
• Cycle to Work Scheme, to help colleagues to do their bit for the environment whilst keeping fit.
• Reduced Gym membership scheme.
• Health and wellbeing package.

Contact Luke Smith, Bereavement Services Manager at [emailprotected] / 0161 686 7291 for enquiries. Mailed CV's will not be accepted.

We will not be accepting candidates who require a sponsorship for this position.

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