Administration Officer

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 22,000 - 26,000; Full time

Job summary

The Emergency Department at the John Radcliffe Hospital is seeking an enthusiastic Administration Officer to join our busy team. You will provide a professional reception, register patients, and support patient flow with accurate data entry.

The role requires strong MS Office skills, excellent communication, and a calm, compassionate approach with patients and staff. Full training will be provided, and you will work with a multidisciplinary team to deliver high-quality care.

Qualifications

• MS Office and applications (including Word, Excel and Outlook).
• Previous Administration experience.
• Recognised IT Qualification, GCSE or equivalent in English and Maths, grades A-C, Excellent customer care and communication.

Responsibilities

• Provide a high-quality, professional, and patient-focused reception service for patients, relatives, carers, ambulance crews, and other visitors to the Emergency Department.
• Accurately register, update, and maintain patient information on the Trust's Electronic Patient Record (EPR) system, ensuring data quality, confidentiality, and compliance with Information Governance requirements.
• Support the safe and efficient flow of patients through the Emergency Department and Emergency Assessment Unit by preparing and supplying appropriate clinical documentation.
• Act as a first point of contact for patients, relatives, and carers, providing information, guidance, and reassurance in a professional and compassionate manner.
• Monitor waiting areas and promptly elevate any concerns regarding patient well-being or safety to the appropriate clinical staff.

Skills

MS Office

Administration experience

Customer service

Education

GCSE English & Maths

Job description

To provide a high-quality administrative service supporting the delivery of safe and effective patient care within the Emergency Department and Oxford University Hospitals,

• Provide a high-quality, professional, and patient-focused reception service for patients, relatives, carers, ambulance crews, and other visitors to the Emergency Department.
• Accurately register, update, and maintain patient information on the Trust's Electronic Patient Record (EPR) system, ensuring data quality, confidentiality, and compliance with Information Governance requirements.
• Support the safe and efficient flow of patients through the Emergency Department and Emergency Assessment Unit by preparing and supplying appropriate clinical documentation.
• Act as a first point of contact for patients, relatives, and carers, providing information, guidance, and reassurance in a professional and compassionate manner.
• Monitor waiting areas and promptly elevate any concerns regarding patient well-being or safety to the appropriate clinical staff.
• Collect and record sensitive and confidential patient information with accuracy, discretion, tact, and empathy, using both electronic and paper-based systems as required.
• Communicate effectively with patients, relatives, colleagues, and external agencies, including Ambulance and Police services, to support effective patient pathways and service delivery.
• Maintain departmental records and undertake general administrative duties, including filing, scanning, photocopying, document management, and the retrieval of records for audit and research purposes.
• Ensure accurate recording of overseas and private patient information to support appropriate charging processes.
• Obtain and record patient details from all areas of the department, including the resuscitation area, ensuring timely and accurate data entry for critically ill and trauma patients.
• Participate in mandatory training, appraisal, and continuous professional development activities, maintaining an understanding of the department's Major Incident procedures and the role's responsibilities within them.

  The Emergency Department at the John Radcliffe Hospital has an exciting opportunity for an enthusiastic and motivated Administration Officer to join our busy and dynamic team.

This is a rewarding role within a fast-paced environment where no two days are the same. We are looking for a proactive individual with excellent communication, organisational, and customer service skills who thrives when working with patients, relatives, and colleagues from a wide range of backgrounds. As part of our well-established multidisciplinary team, you will play a vital role in supporting patient flow, ensuring accurate patient administration, and contributing to the safe and efficient running of the Emergency Department. You will be a key point of contact for patients and visitors and will help deliver a high standard of service during what can often be a challenging time for those attending the department. The successful candidate will be a motivated team player with strong administrative skills, attention to detail, and the ability to remain calm and professional under pressure. Previous experience in an administrative or customer-facing role is desirable, although full training will be provided.

• MS office and applications (including Word, Excel and Outlook)
• Previous Administration experience

Desirable criteria

• Recognised IT Qualification, GCSE or equivalent in English and Maths, grades A-C, Excellent customer care and communication
• Ability to adapt communication style as required, Ability to work under pressure and prioritise tasks
• Flexibility in approach to work and the changing needs of the service/team.

Desirable criteria

• Experience working within an NHS, healthcare or other busy customer-facing environment.

  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standard and behaviours define the quality clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.