Team Leader

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 32,000 - 42,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a Team Leader for clinical support patient-facing administration to supervise and develop the administrative team across the patient pathways. You will ensure pathways are actively managed, support consultants and clinical teams, and drive performance against RTT targets and service quality.

The role involves coordinating the full administrative function for a specialty team, managing workload distribution, and delivering a

Qualifications

• NHS experience required with leadership background.
• Experience managing RTT/validation and patient pathways.
• Strong customer service and communication skills essential.
• Proficient in computer systems and MS Office applications.
• Experience in staff recruitment, appraisals and performance management.
• Excellent stakeholder engagement with clinical teams and managers.
• Knowledge of NHS Elective Access Policy and RTT targets is preferred.

Responsibilities

• Lead, support and supervise an administrative team.
• Allocate workloads and ensure service coverage during absences.
• Provide training, mentorship, and development opportunities for staff.
• Manage recruitment, appraisals and performance issues in line with Trust policies.

Skills

NHS experience

Leadership experience

RTT/Validation experience

Customer services

Computer skills

Communication skills

Management experience

Higher education in management

NHS Elective access Policy & RTT

Education

GSCE or equivalent

Higher education in management or equivalent

Job description

Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you! Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards. Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey., The Team Leader is responsible for the delivery and oversight of a professional, comprehensive, and efficient administrative service, ensuring it is consistently delivered to all patients and members of the Department. This includes leading and supporting the administrative team, ensuring standardisation of processes, and maintaining a high-quality, responsive service. The role involves coordinating and supervising the full administrative function for a specialty team, including providing operational support to consultant teams and ensuring effective management of patient pathways. The Team Leader has responsibility for ensuring pathways are actively managed in line with the Trust's Elective Access Policy, supporting the achievement of RTT and other performance standards, and proactively addressing risks to patient flow, data quality, and service delivery. The post holder will also be responsible for supporting staff development, managing workload distribution, and driving continuous improvement to enhance both service efficiency and patient experience.,

Responsibilities

• Lead, support, and supervise the administrative team, acting as the first point of contact for staff and operational queries.
• Allocate workloads effectively and ensure appropriate service cover during absences.
• Provide training, mentorship, and development opportunities, ensuring staff are competent and supported in their roles.
• Manage recruitment, appraisals, and performance issues in line with Trust policies.

Patient Pathway Management

• Take responsibility for tracking patients through the 18-week referral-to-treatment pathway and ensuring compliance with Trust access targets.
• Monitor waiting lists, identify long waiters, and elevate risks or potential breaches to senior managers.
• Ensure patients are scheduled and treated within required timeframes, including urgent and suspected cancer pathways.

Service Delivery and Performance

• Oversee the delivery of a high-quality, efficient administrative service supporting the full patient pathway.
• Monitor team performance, capacity, and activity, taking timely action to address service pressures.
• Support delivery of key performance targets and contribute to weekly performance reviews and escalation processes.

Communication and Stakeholder Working

• Build strong working relationships with consultants, clinical teams, and multidisciplinary colleagues.
• Act as a key point of contact for patients, providing non-clinical advice and escalating concerns where required.
• Represent the service at meetings and ensure clear communication of actions and outcomes to the team.

Quality, Governance, and Improvement

• Ensure data accuracy and quality across all patient administration systems.
• Contribute to the investigation of complaints, identifying trends and supporting service improvements.
• Work with management and clinical leads to identify and implement service development initiatives.
• The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission to the Disclosure and Barring Service to check for any previous criminal convictions.

Required qualifications

• NHS experience
• Leadership experience
• RTT /Validation experience
• customer services
• computer skills
• Education minimum of GSCE or equivalent
• communication skills, Previous management experience
• Higher education in management or equivalent
• Knowledge of NHS Trust Elective access Policy & RTT

Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality healthcare we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.