Administration Manager

Imperial College Healthcare NHS Trust; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Imperial College Healthcare NHS Trust seeks an Admin Manager for the Maternity Department, responsible for effective administrative support and team leadership. The ideal candidate will have a degree and substantial managerial experience, with strong organisational and leadership skills. Join a renowned NHS Trust dedicated to providing exceptional patient care and facilitating team collaboration.

Benefits

Career development opportunities

Flexible working hours

Staff recognition scheme

Cycle to Work scheme

Qualifications

• Knowledge of administration procedures and computerised software.
• Operational experience in a managerial role.
• Staff management experience, including objective setting and appraisal.

Responsibilities

• Manages the administration team within the Maternity Department.
• Organises and prioritises work to achieve a cost-effective, high-quality service.
• Provides cross-site support to enable cooperation within and amongst teams.

Skills

Leadership skills

Organisational skills

Customer service

Education

Degree level qualification or equivalent

Tools

Health Roster

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

Queen Charlotte's and Chelsea Hospital is seeking a proactive and highly organised individual to join the Maternity Department as the Admin Manager.

The role is integral to Maternity Management team, providing effective day-to-day administrative support, streamlining and improving administrative functions and processes, leading administration team supporting 3 Outpatient and 5 Inpatient areas to facilitate the smooth running of the department.

Organisational and leadership skills are essential in this role. We are looking for a candidate dedicated to delivery of excellent patient experience and maintaining positive work relationships, who are comfortable working in a dynamic and fast-paced environment while maintaining effective communication and promoting teamwork.

The post holder will be working closely with the midwives, obstetrics team and will be accountable to the Maternity Business Manager for the QCCH site.

If you have previous line management experience and managing clinic capacity with a flexible "can-do" attitude to work and can see yourself as part of a busy multidisciplinary team, then we would like to hear from you.

Main duties of the job

• Manages the people, processes and performance of an administration or service support team within a specified service.
• Manages the planning and prioritization of the work associated with their team and organises all activities in order to achieve a cost effective, productive, high quality service.
• Provides cross site support to enable co-operation within and amongst teams.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person specification

Education / Qualifications

Essential criteria

• Degree level qualification or equivalent training and/or experience

Experience

Essential criteria

• Knowledge of administration procedures and computerised software
• Operational experience in a managerial role
• Staff management including objective setting and appraisal, performance review & people development.
• Sufficient to fulfil the duties of the post with any reasonable adjustments

Desirable criteria

• Organisation of staff rotas
• Supervisory experience

Skills / Knowledge / Abilities

Essential criteria

• Ability to prioritise and delegate tasks appropriately
• Understanding of providing excellent customer service
• Dealing professionally, promptly and sensitively with escalated problems, issues and complaints
• Able to identify areas for improvement and implement processes as appropriate

Desirable criteria

• Experienced in the use of Health Roster

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 647.0KB)
• Functional Requirements Form (PDF, 272.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)