Administration Manager

NHS; Grimsby; On-site; GBP 30,000 - 40,000; Full time

Job summary

An exciting opportunity for an Administrative Team Leader in Dermatology Services. You will manage a team, oversee operations, and ensure high-quality administrative support across multiple clinics, making a significant impact on patient experience.

Qualifications

• Experience in managing administrative teams and HR processes.
• Proven ability to maintain non-clinical SOPs and data management.

Responsibilities

• Manage day-to-day operations of the administrative team.
• Provide administrative cover and support across multiple locations.
• Act as the first point of contact for patient queries.

Skills

Organisational Skills

Line Management

Communication

Job description

Job summary

We are seeking a proactive and highly organised Administrative Team Leader to manage the day-to-day operations of the administrative team within our expanding Dermatology Services across North and North-East Lincolnshire. This is an exciting opportunity to make a real impact on service delivery and patient experience in a vital area of healthcare.

You'll provide line management to a team of administrators, ensuring the smooth delivery of administrative services across multiple clinic locations. As well as overseeing daily operations, you'll play a key role in HR processes, including managing performance, absence, leave, and appraisals.

In addition to supervisory duties, you will carry a personal administrative workload, providing cover and support as needed across the service. You'll also act as the first point of contact for site-based queries, including patient concerns and clinic/IT issues, and take responsibility for maintaining and developing non-clinical SOPs.

As this role involves travel across our sites, a driving license and access to a car will be a requirement for the role.

Interviews are likely to commence week commencing 2nd June.

Main duties of the job

As an Admin Manager your responsibilities will include:

1. Line management of administrative staff, including supervision, appraisals, rota planning, and HR issue resolution.
2. Oversight of all admin functions across the Dermatology Service, ensuring consistent, high-quality support.
3. Provide administrative cover when required, contributing directly to service delivery.
4. Be the on-site point of contact for staff and patients, resolving day-to-day issues and responding to queries and complaints.
5. Develop and maintain non-clinical Standard Operating Procedures (SOPs).
6. Ensure accurate data entry and system management, including electronic records, filing, and document handling.
7. Support waiting list management, appointment scheduling, referral processing, and reception duties.
8. Ensure team compliance with filing and data retention policies.
9. Participate in IT-related projects and deliver training to new administrative colleagues.
10. Collaborate closely with clinical coordinators and service managers to ensure service objectives are met.

For a full list of responsibilities, please see attached job description.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2