Administration Coordinator

University College London Hospitals NHS Foundation Trust; City of Westminster; On-site; GBP 26,000 - 29,000; Full time

Job summary

University College London Hospitals NHS Foundation Trust (UCLH) is recruiting an Administration Coordinator for the Neurosurgery department. The role is full-time (37.5 hours per week) and involves close work with clinical teams, nursing staff and Directorate Management to ensure smooth patient pathways and high-quality administration.

The successful candidate will manage appointments, referrals and patient queries, contributing to waiting times, RTT performance and waiting list management while

Qualifications

• Good communication and interpersonal skills.
• Ability to work well under pressure and meet deadlines.
• Team player with good organisational skills, flexibility, and the ability to work autonomously.

Responsibilities

• Managing appointments, referrals, and patient queries.
• Playing a key role in waiting times, RTT performance and waiting list management.

Skills

Communication skills

Interpersonal skills

Ability to work under pressure

Team player

Organisational skills

Flexibility

Autonomy

Job description

An exciting opportunity has arisen to join the Neurosurgery department as Administration Coordinator. This is a full-time role (37.5 hours per week) and is an exciting chance to work closely with clinical teams, nursing staff, and Directorate Management teams to support services in the delivery of excellent patient care.We are looking for an individual who has good communication and interpersonal skills with the ability to work well under pressure and meet the challenges of working to deadlines. A successful candidate will be a team player with good organisational skills, flexibility, and the ability to work autonomously. They will be dedicated to delivering a positive patient experience, excellent customer service and effective support to the multi-disciplinary team., The Administration Coordinator will work as part of an administrative team, to actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, to deliver a high-quality administration service, a positive patient experience, and excellent customer service.

You will be responsible for managing appointments, referrals, and patient queries. You will play a key role in waiting times, RTT performance and waiting list management.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospital
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.