Administration Coordinator

University College London Hospitals NHS Foundation Trust; City Of London; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Flexible working

Job summary

University College London Hospitals NHS Foundation Trust is seeking an Administration Coordinator to support the Infection Division. The role involves working at the outpatient clinic reception, booking appointments, and performing a range of complex administrative duties with a strong emphasis on patient care.

You will work with doctors and nurses, provide guidance through administrative pathways, and contribute to a friendly, open, and safe working culture.

Qualifications

• GCSE English and Maths at Grade C or above.
• Knowledge of the full range of administrative procedures through training/experience.
• Awareness of confidentiality and the Data Protection Act.

Responsibilities

• First point of contact for patients and the public, booking appointments and managing outpatient clinic reception.
• Support doctors and nurses with administrative tasks to enable clinical work.
• Explain and guide colleagues through administrative pathways and offer feedback to improve service.
• Contribute to a friendly, open, and safe working culture and assist other team members as needed.

Skills

Administrative procedures

Confidentiality awareness

Data Protection Act

Education

GCSE English and Maths

NVQ Level 4 in Business Administration or equivalent

Job description

University College London Hospitals NHS Foundation Trust

Administration Coordinator

The closing date is 16 November 2026

You will work alongside other members of the Hospital for Tropical Diseases administration team to provide a high level of support for the Infection Division. You will be required to work at the outpatient clinic reception and be responsible for booking various appointments as well as carrying out a variety of complex administrative duties. Excellent communication skills are essential, as is a focus on patient care.

At the request of your line manager, you may be requested to provide assistance and cover for other members of the administration team within the Division when required.

Main duties of the job

You will be the first point of contact for patients, members of the public and otherhealthcare staff based outside of the division. It is important to provide anexcellent level of service to our patients including being friendly, helpful andapproachable at all times.

You will work alongside our doctors and nurses to support them in theadministrative tasks required to carry out the clinical work in the department. Youwill also be required to have a level of knowledge to explain and guide thesecolleagues through the several complex administrative pathways we use.

We expect you to be hard working, engaged and supportive towards yourcolleagues. You will have to learn and practice a number of differentadministrative functions, and to offer feedback and suggestions to improve theservice.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

We are a small but complex division, covering many different aspects of infectious diseases and tropical medicine. We operate an outpatient clinic as well as an emergency walk-in service, antibiotic infusion service, covid medicines infusion clinic and pre-travel clinic.

We have spent many years building a tight-knit, friendly, welcoming, and warm environment to work in. As we are relatively small everybody gets to know each other which creates an open, informal, and safe working culture. We believe people should enjoy their work and have fun, as well as working hard to provide a top-class service.

We have an ongoing process to improve our staffs working lives and regularly seek feedback from everyone as how to achieve this.

If you have any questions about the role and would like an informal discussion, please contact the Administration Team Leader at [e-mail]

Come and be a part of the best NHS trust in England to work for, according to our staff

UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
• NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience

• Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
• Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
• Previous NHS experience, or experience of working in a healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

£34,186 to £37,389 a yearper annum inclusive of HCAS