Administration Assistants

Confidential; Birmingham; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

NHS Pension Scheme

Free staff parking

Employee benefits scheme

Job summary

St Wulfstan Surgery is seeking two enthusiastic and professional Administration Assistants to join our friendly and supportive team at a GP practice. This varied role involves patient administration, document handling, referrals processing and handling enquiries with the utmost confidentiality.

We have two part-time patterns: Vacancy 1 is 20 hours per week, 1.00 pm to 5.00 pm, Monday to Friday; Vacancy 2 is 15 hours per week, 9.00 am to 5.00 pm on Mondays and Thursdays, with a 30-minute lunch

Qualifications

• Previous administrative or office-based experience.
• Excellent communication and strong organisational skills.
• A high level of accuracy and attention to detail.
• Good IT skills, including Microsoft Office applications.
• The ability to prioritise your workload and work effectively as part of a team.
• A professional, reliable and positive approach.

Responsibilities

• Process patient registrations and deductions per NHS guidelines.
• Scan, code and file correspondence, reports and other clinical documents.
• Support referral processing and tracking.
• Help manage medical records and ensure they are stored and handled securely.
• Respond to administrative enquiries from patients, healthcare professionals and external organisations.
• Assist with audits, reports and data collection activities.
• Support colleagues during periods of absence or increased demand.
• Attend team and whole-practice meetings and complete required training.

Skills

Admin experience

Communication

Organisation

Attention to detail

Microsoft Office

Teamwork

Tools

EMIS Web

Job description

Two part-time vacancies

Application deadline: 30th October 2026

Location: St Wulfstan Surgery, Northfield Road, Southam, CV47 0 FG

Pay: From £13.00 per hour

Closing date: 30th October 2026

Start date: As soon as possible

About the opportunity

St Wulfstan Surgery is a CQC Outstanding GP practice, recognised as a Certified Great Place to Work and honoured with the Health Service Journal's Primary and Community Provider of the Year Award in both 2024 and 2025. We are seeking two enthusiastic and professional Administration Assistants to become part of our friendly and supportive team.

In this varied role, you will help ensure the smooth running of our non-clinical services through patient administration, document management, referrals processing, responding to enquiries and undertaking general office duties. You will play an important part in delivering an excellent experience for our patients while maintaining the highest standards of confidentiality and professionalism.

Available working patterns:

Vacancy 1 20 hours per week 1.00 pm to 5.00 pm, Monday to Friday

Vacancy 2 15 hours per week 9.00 am to 5.00 pm on Mondays and Thursdays, with a 30-minute unpaid lunch break each day

Please state clearly in your application whether you wish to be considered for Vacancy 1, Vacancy 2, or either vacancy.

Key responsibilities

• Process patient registrations and deductions in accordance with NHS guidelines.
• Scan, code and file correspondence, reports and other clinical documents.
• Support referral processing and tracking.
• Help manage medical records and ensure they are stored and handled securely.
• Respond to administrative enquiries from patients, healthcare professionals and external organisations.
• Assist with audits, reports and data collection activities.
• Support colleagues during periods of absence or increased demand.
• Attend team and whole-practice meetings and complete required training.

About you

Essential criteria

• Previous administrative or office-based experience.
• Excellent communication and strong organisational skills.
• A high level of accuracy and attention to detail.
• Good IT skills, including Microsoft Office applications.
• The ability to prioritise your workload and work effectively as part of a team.
• A professional, reliable and positive approach.

Desirable criteria

• Experience working in a GP practice, the NHS or another healthcare setting.
• Knowledge of EMIS Web.
• An understanding of NHS procedures and medical terminology.

What we offer

• Pay from £13.00 per hour.
• NHS Pension Scheme.
• Free staff parking.
• Employee benefits scheme.