Admin Clerk

West Suffolk Clinical Commissioning Group; Bury St Edmunds; Remote; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Generous annual leave entitlement

NHS contributory pension scheme

NHS discounts & Blue Light Card

Fully equipped kitchen and staff room

Paid gym membership

Job summary

Mount Farm Surgery is seeking an organised and friendly administrator to join the busy practice support team. This part-time role (24 hours/week) runs Monday, Wednesday and Thursday from 08:00 to 17:00.

The post involves post processing, phone support, GP admin tasks, appointments, registrations and general secretarial duties. We value confidentiality, accuracy and the ability to work in a multi-disciplinary environment.

Qualifications

• Experienced administrator with IT, time management and organisational skills.
• Excellent communication, confidential and discreet manner.
• Ability to multi-task, work under pressure and detail-oriented.

Responsibilities

• Process all incoming and outgoing post and handle it appropriately.
• Answer incoming phone calls and respond accordingly.
• Process documents and tasks in a timely manner.
• Handle patient requests and queries.
• Coordinate GP admin tasks such as chasing results, GP requests and patient contact.
• Book recall appointments (e.g., annual reviews).
• Process registrations promptly and keep records up to date.
• Follow approved workflow and security procedures within admin.
• Regularly check emails and respond as needed.
• Assist patients, doctors and hospital staff with admin/secretarial queries by telephone.
• Word process GP correspondence and draft letters.
• Complete and submit referral forms.
• Participate in staff meetings and general secretarial duties.
• Undertake training as required and participate in reviews.

Skills

IT skills

Time management

Organisational skills

Communication

Confidentiality

Multi-tasking

Teamwork

Customer service

Tools

Microsoft Office

Job description

About the Role

Mount Farm Surgeryhas an opportunity for an administrator to join our busy practice support team and assist in the smooth delivery of excellent patient care. This role is offered on a part-time basis for 24 hours per week, working Monday, Wednesday and Thursday from 08.00 - 17.00. Please note that this working pattern is fixed to meet the needs of the business, so please do not apply if unable to work these hours.

• Processing all incoming and outgoing post and dealing with it appropriately
• Answering incoming phone calls to admin and responding accordingly
• Processing all documents and tasks in a timely manner
• Processing patient requests and queries
• Handling and processing GP admin e.g. chasing up results, GP requests, contacting patients etc
• Booking various recall appointments e.g. annual review appointments
• Processing all registrations in a timely manner and ensuring that they are kept up to date
• Adherence at all times to agreed workflow and security procedures of the admin department
• Regularly checking emails and replying as necessary
• Processing deductions on a regular basis
• Assisting patients, doctors and hospital staff with administrative/secretarial enquiries on the telephone
• Word processing all GP correspondence both via digital dictation and composing appropriate letters
• Completion and submission of referral forms
• Participate in staff meetings
• General secretarial duties
• Undertaking any training required
• Participating in, upon request, any meetings, one-to-ones, interim reviews and appraisals
• Assisting the senior admin clerk with the day to day running of the admin department, and reporting to her as appropriate
• From time to time, the job holder may be asked to work additional shifts to cover holiday and sickness absences
• Any other duties you may reasonably be required to undertake at the discretion of your line manager

Interviews will be held on Friday 13th November.

About the Candidate

We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:

• An experienced administrator, with excellent IT, time management and organisational skills.
• Ability to communicate effectively, working in a confidential and discreet manner.
• Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure.
• Ability to work as part of a multi-disciplinary team, as well as independently.
• Primary care experience is desirable but not essential.

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.All applicants should ensure that they live within reasonable commuting distance.

About Us

Mount Farm Surgery is a dynamic, forward-thinking GP practice in Moreton Hall, Bury St Edmunds.

In return for your hard work, Mount Farm is delighted to offer:

• Generous annual leave entitlement
• Membership of the NHS contributory pension scheme
• Option of NHS discounts & Blue Light Card for retail/dining/holidays etc.
• A fully equipped kitchen and staff room
• Paid gym membership

Please see our website for our privacy statement: https://www.mountfarm.com/your-information/Then select 'employee privacy notice'.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.