Administration Assistant - Team Support

Lane Clark & Peacock LLP.; Winchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization where your skills will flourish! This role offers the chance to support a dynamic Pensions Administration team, ensuring smooth operations and high-quality service delivery. You'll be responsible for managing workflows, assisting with documentation, and maintaining accurate member records. With a focus on collaboration and personal development, you will thrive in a supportive environment that values your contributions. Enjoy a comprehensive benefits package that prioritizes your well-being, ensuring you perform at your best both in and out of work. If you're organized, detail-oriented, and eager to learn, this opportunity is perfect for you.

Benefits

Professional study support

Life assurance

Income protection

Enhanced parental leave

26 days annual leave

Private medical insurance

Discounted gym memberships

Cycle to work scheme

Digital GP services

Discretionary bonus scheme

Qualifications

• Well-organized individual with experience in a busy office environment.
• Ability to work under tight deadlines while maintaining accuracy.

Responsibilities

• Provide comprehensive administrative support to the Pensions Administration team.
• Monitor team workload and assist in producing quality materials.

Skills

Organizational Skills

Attention to Detail

Communication Skills

Initiative

Teamwork

Education

Experience in Office Environment

Tools

Pension Administration System

Administration Workflow System

Job description

At LCP we love what we do, and it shows. We help our clients make good decisions based on insightful analysis, industry expertise, and game-changing technology. Working across a wide range of sectors, including pensions and benefits, investments, insurance, energy, health, sports, and data analytics, we help our clients navigate complexity in order to take the action that matters.

What's the role and what will you be doing?

This job will be working as part of one of our Pensions Administration teams providing comprehensive administrative support.

What skills, experience and qualities do you need for this position?

The position requires a well-organised, personable individual, ideally with some experience of working in a busy office environment who can work using their own initiative as well as part of a team. The ability to work to tight deadlines and deliver in accordance with either internal or client service level agreements is a must. They should be conscientious, reliable, and efficient and display a willingness to learn and help. Accuracy, attention to detail and flexibility are very important attributes.

• Monitoring the team's work received (via post, email, website and phone calls) and creating the required cases on the administration workflow system. This will include allocating work to the team and working alongside the team leader, and others, to provide regular updates on the current state of all work in progress and outstanding work.
• Support with bulk print and mailout exercises in accordance with internal deadlines. Take responsibility for the planning and organisation as well as the reconciliation with all exercises.
• Assisting the Pensions Administration team in the production or amendment of written or visual material (such as letters, trustee meeting packs, reports, memos and presentations) to LCP’s quality standards using in-house templates and adhering to house-style rules.
• Updating of member records on the Pension Administration system and Member Portal. Creating correspondence with agreed member updates such as change of address, surnames, title, forenames, date of birth, date of marriage and expression of wishes in line with service level agreements.
• Administration and ownership of ad hoc tasks such as certificate returns, member Identification forms, banking and producing member website registration codes in accordance with service level agreements.
• Answering telephones, creating cases or taking messages and passing them to the appropriate team member. May also be required to perform security checks and request or check information by telephone in connection with an individual case.
• Processing of any unidentified post, returned post and reporting appropriately in accordance with GDPR.
• Adhere to a clear desk policy and keep all client and filing areas tidy and secure, sharing responsibility of locking the filing cupboards and drawers each evening.
• Adhere to the LCP working from home policy to ensure our sensitive data is protected.

This job description describes the principal purpose and main elements of the job - the role may be adapted as the successful candidate develops in their role and in response to the demands of the team and any changes in workflows. It is a guide to the nature and main duties of the job as they exist currently but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.

What’s in it for you?

Take a look at our Glassdoor and Career stories pages to see why our people love being here! As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:

For you:

• Professional study support (where applicable)
• Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks

For your family:

• Life assurance
• Income protection
• Enhanced maternity/paternity/adoption and shared parental leave

For your health:

• 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
• Private medical insurance
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits
• Cycle to work scheme
• Digital GP services

For your wealth:

• Discretionary bonus scheme
• Season ticket loans

For others:

• Volunteering opportunities

For the environment:

• Electric vehicle salary sacrifice scheme (qualifying period applies)

And much more!

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address - [e-mail] to discuss how we can support you with your application.