Team Administrator

Central and North West London NHS Foundation Trust; London Borough of Harrow; On-site; GBP 20,000 - 30,000; Part time

Job summary

An exciting opportunity for a part-time team administrator at the Bentley House Community Health Hub. This role involves supporting the Psychology, Occupational Therapy, and Psychotherapy teams, managing patient records, and ensuring efficient communication within the team. Ideal candidates will have experience in mental health and strong administrative skills.

Qualifications

• Experience working with people with mental health problems.
• Ability to communicate sensitive information effectively.
• Experience in a multidisciplinary team.

Responsibilities

• Manage referrals and waiting lists on SystmOne.
• Support the management of generic inboxes and telephone calls.
• Take minutes for meetings and manage room bookings.

Skills

Communication

Microsoft Office

Data Analysis

Education

GCSE level Maths and English

Tools

SystmOne

Excel

SPSS

Canva

Job description

Job Overview

An exciting opportunity has arisen for one part time team administrator to join the Bentley House Community Health Hub.

We are looking for enthusiastic and organised administrators to support the team to deliver a patient-focused service,

You will need to be a motivated and flexible team player with excellent communication skills. Previous work experience in mental health would be desirable.

Main duties of the job

The successful post holder will support the Psychology, Occupational Therapy and Psychotherapy team and will work closely with the therapy leads.

The duties include management of referrals and waiting lists on the electronic patient record SystmOne, processing letters, telephone calls and minute taking. The post holder will also support their teams with audits and reviewing KPI’s to prevent potential breaches.

The post holder will be part of a wider admin team including referral coordinators, receptionist and medical secretaries, who work as a team to provide nominal cover for general admin tasks when required.

Working for our organisation

Bentley House is proud to serve a diverse community in Harrow. The admin team are expanding a short walk from Harrow & Wealdstone station, with good transport links.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Detailed Job Description And Main Responsibilities

Please see attached Job Description and Person Specification for further details.

Duties of the Psychology, Occupational Therapy, Psychotherapy admin role include the following:

• Sending letters and forms to service users, carers and GP’s
• Receiving and making telephone calls
• Supporting the management of generic inboxes
• Managing spreadsheets (including KPI’s)
• Supporting with SystmOne recording, uploading of documents
• Supporting management of waiting lists
• Managing room bookings for the team
• Attendance and minute taking for each specialism’s meetings
• Provide cover for general admin/reception as/when required
• Ordering of equipment
  
  

Person specification

Experience

Essential criteria

• Work with people with mental health problems and/or other disabilities.
• Experience working in a multidisciplinary team
  
  

Desirable criteria

• Experience of paid work in direct care provision.
• Experience of working within an IAPT service.
  
  

Skills

Essential criteria

• Able to use Microsoft Office: Word, Excel, Powerpoint
• Able to communicate well in English, verbally and written
• Ability to communicate sensitive information to patients, carers and colleagues in a way that addresses psychological resistance.
• An understanding of the needs and difficulties of people with mental health problems or other disabilities.
• High level of proficiency in working with databases such as Excel and designing spreadsheets and other tools for analysing and reviewing data
  
  

Desirable criteria

• Experience using microcomputers for databases or data analysis, especially SPSS for Windows.
• Experience using Canva to create social media posts, digital adverts and service-related leaflets.
  
  

Training & Qualifications

Essential criteria

• GCSE level Maths and English
  
  

Desirable criteria

• Further post graduate training in relevant areas of professional psychology, mental health practice and/or research design and analysis.
  
  

Personal

Essential criteria

• An ability to interact effectively with staff from all disciplines.
• An ability to interact with people with mental health problems disabilities.
• Ability to work reliably and consistently with work agreed and supervised at regular intervals.
  
  

Desirable criteria

• An interest in working with people with mental health problems or other disabilities.
  
  

Other

Essential criteria

• Ability to accept and use supervision appropriately and effectively.
  
  

Desirable criteria

• A desire to explore a career in in Therapy or as an Allied Health Professional