Administration Assistant/Receptionist

SOUTH TEES HOSPITALS NHS FOUNDATION TRUST; Tees Valley; On-site; GBP 19,000 - 23,000; Full time

Job summary

South Tees Hospitals NHS Foundation Trust is recruiting for a receptionist/administrator within the Occupational Health and Wellbeing Service at University Hospitals Tees. You will provide effective administration support to the service and deliver excellent customer care while handling routine tasks and maintaining bespoke IT systems.

The role is predominantly office based, working as part of a multi-disciplinary team, taking calls, creating new records, processing referrals, and supporting

Qualifications

• Reception and admin experience preferred.
• Strong communication and customer care.
• Proficient with IT systems and data entry.

Responsibilities

• Provide receptionist duties and admin support to the Occupational Health and Wellbeing Service.
• Create new records, process referrals and book/administer clinics using the bespoke IT system.
• Receive and triage telephone calls, escalate as needed.

Job description

An exciting opportunity has arisen for the role of receptionist/administrator based within the Occupational Health and Wellbeing Service at University Hospitals Tees. The post holder will provide effective administration support to the service and excellent communication skills along with outstanding customer care., Carry out routine administrative duties pertinent to the service.

The role requires the individual to work as part of multi-disciplinary team.

The post holder will be predominantly office based and undertake the following activities: receive, record, sort, and distribute any form of communication and mail and take appropriate action including escalation where appropriate.

Receive and make telephone calls to/from staff accessing the service managers, Human Resources, other NHS and non-NHS professionals/agencies.

Follow through all enquiries in a friendly and professional manner.

Undertake general receptionist duties and utilise our bespoke IT system to create new records, process referrals and administer clinics.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.