Administration Assistant - Intermediate Apprenticeship

Blackpool; Hardhorn, Lancashire; Remote; GBP 15,000 - 22,000; Full time

Job summary

Affordable Windows Group is offering apprenticeships in Sales Administration or Production Office Administration. You will work toward a Level 2 Administration Assistant Apprenticeship with full training and support.

Locations include a Head Office and manufacturing sites in Poulton-le-Fylde and Blackpool. Hourly pay starts at £13.50 for 21+, with raises after probation and on apprenticeship completion, plus annual reviews.

Qualifications

• Level 2 English and Maths or willingness to complete Functional Skills (Level 1/2) required or desirable.
• Teamwork and IT/digital skills needed.
• Willingness to learn and develop in a busy admin role.

Responsibilities

• Provide administrative support to production office and keep operations smooth.
• Maintain records of production schedules, stock levels and orders.
• Liaise with suppliers, customers and internal teams to manage orders and deliveries.
• Assist with quality control to ensure documentation meets standards and regulations.
• Handle inquiries and provide customer service support.
• General admin tasks: data entry, filing, and updating systems.
• Grow sales (no cold calls) and build relationships with customers.
• Identify customer needs and recommend window/door solutions after training.
• Prepare quotes and follow up on enquiries.
• Maintain customer interaction records in the in-house system.
• Collaborate with transport and production for smooth orders.

Skills

Teamwork

IT and digital skills

Ability to follow instructions

Adaptability and flexibility

Education

Level 2 English and Maths requirement

Job description

Affordable Windows Group is seeking motivated and enthusiastic apprentices to join its team. Successful applicants will gain valuable experience in either Sales Administration or Production Office Administration while working towards a Level 2 Administration Assistant Apprenticeship. Competitive salary please see 'Further Information' for details.Opportunities are available across three locations:Head Office: Beacon Road, Poulton-le-Fylde, FY6 8JEPVC Manufacturing Site: Cornford Road, Blackpool, FY4 4QQAluminium Manufacturing Site: Clifton Road, Blackpool, FY4 4QA

Production Office - Key Responsibilities:

Provide administrative support to the production team, ensuring smooth day-to-day operations.

Maintain accurate records of production schedules, stock levels, and order processing.

Liaise with suppliers, customers, and internal departments to manage orders and deliveries efficiently.

Assist in quality control by ensuring all documentation aligns with company standards and industry regulations.

Handle incoming inquiries and provide excellent customer service support where needed.

General administrative duties such as data entry, filing, and updating systems.

Proactively manage and grow sales (NO cold calls involved)

Build strong relationships with new and existing customers.

Identify customer needs and recommend appropriate window/door solutions - once fully trained.

Prepare quotes and follow up on enquiries.

Maintain accurate records of customer interactions using our in-house system (Full training provided).

Collaborate with internal departments (transport & production) to ensure smooth order processing and delivery.

What We Offer:

Full training and ongoing support.

Hands-on experience in a busy office environment.

The opportunity to develop valuable business administration skills and progress within the company.

This is an excellent opportunity for someone looking to build a career in administration while gaining experience in both customer-facing and operational business functions.

Employer Description

AWS Group is one of the leading windows and doors manufacturers in the UK. Our customers vary from individuals, to sole traders and huge developers across the UK.

Working week

8am-5pm Monday to Friday with one hour lunch

40.00

Qualifications Required

Level 2 a minimum of English and maths grades A*-D (9-3) (or equivalent) are desirable OR willingness to complete Functional Skills Level 1/2 which are a requirement to have or to achieve before EPA Gateway.

Skills Required

Teamwork

IT and digital skills

Ability to follow instructions

Adaptability and flexibility

About you

Reliable and dependable

Enthusiastic and motivated

Friendly and approachable

Eager to learn and develop

Helpful and supportive

Self-motivated

Willing to take initiative

Training to be provided

STANDARD & LEVEL

The successful candidate will work towards completing the Level 2 Administration Assistant Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.

Further information

Head Office: Beacon Road, Poulton-le-Fylde, FY6 8JE
PVC Manufacturing Site: Cornford Road, Blackpool, FY4 4QQ
Aluminium Manufacturing Site: Clifton Road, Blackpool, FY4 4QA

Hourly Rate of Pay:

21 and over - £13.50

These rates are starting rates. Pay rise after successful 3 months probation, pay rise after apprenticeship is completed + we do an annual pay review for everyone across the group every April.

All our supervisors, managers and directors were promoted from within.

Once successfully completing the apprenticeship, you may progress on to L3, L4 or L6 courses with B&FC