Patient Assistant

Harford Health Centre; Greater London; In loco; GBP 12.000 - 17.000; Tempo pieno

Descrizione del lavoro

Harford Health Centre is seeking a proactive Medical Receptionist/Administrator to join the team. The role involves greeting patients, registering new patients, booking and processing appointments, and handling communications for the clinical team.

You will support reception and administrative duties across a busy general practice. The post requires good GCSE results, strong communication and organising skills, and the ability to work as part of a multidisciplinary team.

Competenze

• GCSE level or equivalent required.
• GCSE Maths & English at grade C or above.
• AMSPAR Receptionists Qualification preferred.
• NVQ Level 2 in Health and Social Care preferred.

Mansioni

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls and transfer or respond to requests.
• Manage generic email inbox and signpost to the correct service.
• Process incoming/outgoing mail and information.
• Input data into patient records and registrations.

Conoscenze

Excellent communication

Interpersonal skills

Time management

Teamwork

Problem solving

Organisational skills

Formazione

GCSE level or equivalent

GCSE Maths & English (C or above)

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

Strumenti

Office software

Outlook

Descrizione del lavoro

To be responsiblefor undertaking a wide range of reception and administrative duties and theprovision of general support to the multidisciplinary team. Duties caninclude but are not limited to, greeting and directing patients, patientregistration, booking appointments, processing of information (electronic andhard copy) and assisting patients as required. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers,taking meeting minutes, clinical orders and stock check.

Main duties of the job

The following are the coreresponsibilities of the patient assistant. There may be on occasion, arequirement to carry out other tasks; this will be dependent upon factors suchas workload and staffing levels:

• Maintainingand monitoring the practice appointment system
• Processpersonal, telephone and e-requests for appointments
• Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
• Actionall incoming communication in the generic email
• Signpostpatients to the correct service
• Processincoming and outgoing mail
• Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
• Processtasks assigned to the group and individually as requested
• File andstore records as required
• Dataentry of new and temporary registrations and relevant patient information asrequired
• Inputdata into the patients healthcare records as necessary
• Scanningof patient related documentation and attaching scanned documents to patientshealthcare records using Emis
• Processrequests for information for safeguarding letters and DVLA forms to theadministrative team
• Manageall queries (including administrative queries) as necessary in an efficientmanner
• Maintaina clean, tidy, effective working area at all times
• Monitorand maintain the reception area and notice boards
• Supportall clinical staff with general tasks as requested
• w.Takingmeeting minutes

About us

Harford Health Centre is located in a purpose built health centre building. This is an exciting opportunity to join a forward thinking modern General Practice. We have a list size of 10000 patients which will be increasing over the coming years as new residences are built in our locality.

Job responsibilities

In addition to the primaryresponsibilities, the medical administrator may be requested to:

• a.Partakein audit as directed by the audit lead
• b.Producerecord the minutes of meetings
• c.Supportadministrative and reception staff, providing cover during staff absences
• d.Completeopening and closing procedures in accordance with the duty rota
• e.Asrequired support Clinicians in the management of repeat prescriptions, ensuringthey are processed accurately and efficiently

Person Specification

Qualifications

• Qualifications
• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with the general public
• Experience of administrative / receptionist duties
• Experience of working in a health care setting
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.