Administration Assistant

Cinnamon; Swanley; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Paid breaks

Uniforms

Staff meals

NEST pension

Employee assistance programme

Care Workers Charity

Spice of Life discount scheme

Cycle scheme

Eye care

Refer a friend scheme

Reward vouchers

Company recognition awards

Job summary

Cinnamon is seeking a dedicated Administration Assistant/Receptionist for a full-time role at Emerson Grange, a top 20 UK care home. The role covers front-of-house reception, HR-related admin, and basic financial admin, with shifts across 8am–8pm on a rolling rota and occasional bank holidays.

You will work as part of a team, provide support to the Home Administrator, and ensure high standards of customer service and efficient administrative processes.

Qualifications

• Excellent customer service skills.
• IT literacy – proficient with office systems.
• Prior telephone experience.
• Professional telephone manner.
• Knowledge of general administration tasks.
• Good written and verbal English communication.

Responsibilities

• Welcome and greet visitors to the home reception in a professional and courteous way.
• Answer the telephone and respond to enquiries at reception, redirecting calls as needed.
• Provide HR-related admin support to the Home Administrator.
• Assist with recruitment tasks, CV screening and reference checks.
• Organise internal meetings and coordinate staff meal processes.
• Maintain tidiness of the reception area and liaise with housekeeping to uphold standards.

Skills

Customer service

IT literacy

Telephone experience

Telephone manner

General administration

Communication

Professional appearance

Written English

Job description

Administration Assistant
£13.47 per hour plus company benefits
Full Time– 42 hours per week

A Top 20 Care Home Group 2026!

Awarded One Of The ‘UK’s Best Companies To Work For’

Emerson Grange is an 85-bedroom care home that provides the most luxurious surroundings and the very best in care and support.

We are looking for a full-time Administration Assistant/Receptionist to be the first point of contact at the home.

This role requires someone who has a range of skills with good IT experience and attention to detail. You will be part of a team and work to a rota and will require flexibility on working days, which includes Bank Holiday shifts as part of the team rota.

Your shifts will be between the hours of 8am – 8pm working the following patterns,

Rota: Week 1

Mon 8am-8pm, Tue 8am-8pm, Sat 8am-8pm, Sun 8am-8pm

Rota: Week 2

Wed 8am-8pm, Thu 8am-8pm, Fri 8am-8pm

In addition to reception duties you will provide additional administration support to the Home Administrator – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to assist in the Administrator’s absence.

Our team member benefits include:

• Paid Breaks
• Uniforms
• Staff Meals
• Nest Pension
• Employee Assistance Programme
• Care Workers Charity
• ‘Spice of Life’ – Discount Retail Scheme
• Cycle Scheme
• Eye Care
• Refer a Friend Scheme
• Reward Vouchers
• Quarterly & Annual Company Recognition Awards

Main Responsibilities:

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Person Specification:

• Excellent customer service skills
• IT literacy – competent with the use of systems
• Previous telephone experience
• Professional telephone manner
• Knowledge of general administration
• Good communication skills
• Neat and well presented
• Excellent written and verbal English