Business Support Manager

Shropshire Community Health NHS Trust; Shrewsbury; On-site; GBP 41,000 - 55,000; Full time

Job summary

Shropshire Community Health NHS Trust is recruiting a Business Support Manager to lead an extensive admin team supporting MSST. The role focuses on monitoring KPIs, driving service improvement and coordinating with partner organisations across Shropshire, Telford & Wrekin.

The successful candidate will have strong IT skills, a track record of improvement projects and experience in budget management. The post offers a pivotal role in shaping patient pathways and administrative services.

Qualifications

• Leadership experience in a supervisory role within an admin function
• Experience with working in a team and coordinating multiple groups
• Ability to use data and information to underpin decisions
• Demonstrable secretarial and administrative experience
• Experience of budget management
• Experience supervising a multidisciplinary admin function and communicating with staff at all levels

Responsibilities

• Oversee KPI across Referral Centre, Secretarial and RTT teams
• Manage RTT lists, waiting lists and urgent patient pathways
• Monitor harms processes and Datix
• Lead service improvement initiatives
• Be primary contact for partner organisations
• Drive service user experience improvements

Skills

Team management

Data-driven decisions

Improvement projects

Strong IT skills

Communication skills

Education

Degree or NVQ Level 5

Advanced training in electronic booking systems

Job description

Current vacancies

All our current vacancies can be searched for here. Select the sector you are interested in to view those vacancies or search by keyword or job reference.

We recognise that applicants may use Artificial Intelligence (AI) tools to help build their application. However, all information provided must be an accurate reflection of your skills, knowledge, qualifications and experience. Candidates should be prepared to discuss and evidence the content of their application during the recruitment process.

Job overview

Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.

An exciting opportunity has arisen in the Musculoskeletal Service for Shropshire and Telford (MSST) for a professional leader to join our Admin team as a Business Support Manager. The role supports our clinical services within Shropshire, Telford and Wrekin. MSST delivers patient centred MSK care within hospital and community locations all over the county.

The successful candidate will manage and monitor a range of KPI's, lead a large admin based team, and will be instrumental in driving positive change. You will need to have a positive and friendly manner, excellent IT skills and experience within improvement projects.

Main duties of the job

• Ensure oversight of all service KPI's across the Referral Centre Team, Secretarial team and RTT team
• Manage and monitor RTT lists, waiting lists and urgent patient pathways
• Monitor harms processes and datix
• Lead on service improvement with a positive drive for change
• Be a first point of contact for partner organisations
• Drive experience improvement for service users

Working for our organisation

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Detailed job description and main responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Person specification

Training and qualifications

• Educated to degree or equivalent level of education, i.e NVQ Level 5, or able to demonstrate equivalent standard or experience
• To have undertaken advanced training in electronic booking systems or equivalent experience

Experience

• Previous supervisory or line management experience
• Experience of working within a team
• Database experience and the ability to use data and information to underpin decision making
• Demonstrable secretarial and administrative experience
• Experience of budgetary management
• Previous supervisory experience in a multi-disciplinary administrative function to include communicating with staff at all levels

Knowledge and Skills

• Knowledge of team management principles, NHS Knowledge and Skills Framework and the appraisal process
• Excellent organisation skills, time management skills, well-motivated, able to act on own initiative but willing to take direction
• Ability to engage positively with all staff, stakeholders, clients and members of the public
• Confidentiality and sensitivity in working with staff, clients and stakeholders
• Excellent presentation, verbal and written communication skills

Other

• Able to meet the travel requirements of the post

Shropshire Community Health NHS Trust believes in fairness, equity and above all, values diversity in all aspects of its work, as a provider of health services and as an employer of people. We provide visa sponsorship to applicants who require this in order to have the right to work in the UK, providing that the role you have been offered meets the requirements set by the Home Office.

Applicants requiring a Skilled Worker Visa (such as data analysts, IT and finance professionals, etc) will need to meet the salary threshold of £41,700. For a limited number of clinical posts (listed here ), applications to the Health and Care Visa route will need to meet the national pay scale for their role or the minimum salary threshold of £25,000 (whichever is higher ). We advise that you check that the role you wish to apply for meets the requirement for sponsorship before applying.

Further guidance on eligible roles can be found here.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Name Kimberley Shillam Job title Interim Assistant Clinical Service Manager Email address [e-mail] Telephone number 07929848595