Executive & Democratic Services Assistant

St Ives Bid Ltd.; St. Ives; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Real Living Wage

LGPS pension scheme

Job summary

St Ives Bid Ltd. invites applications for an Executive & Democratic Services Assistant based at St Ives Guildhall. You will support local democracy, coordinate council and committee meetings, and produce minutes with precision to help local decision-making run smoothly.

At the front desk you will welcome visitors, handle calls and emails, and deliver high-quality customer service. The role requires discretion, political neutrality, and a keen interest in parish matters, with training provided

Qualifications

• Experience front desk and handling public enquiries.
• Ability to draft official correspondence with attention to detail.
• Commitment to discretion and political neutrality.

Responsibilities

• Coordinate agendas, reports, and minutes for Council and Committee meetings.
• Anchor the front reception desk and manage high volumes of enquiries by phone, email, and in person.
• Support senior staff and councillors with governance and administrative tasks.

Skills

Customer service

Multitasking

Communication

Job description

Executive & Democratic Services Assistant

Salary: Grade 4 (SCP 7-9) £26,403–£27,254 (plus a cost of living pay award)

If you are a people person who thrives on variety, love the buzz of a busy front desk, and want to see your hard work directly benefit your local community, this is the perfect opportunity.

We are seeking a versatile, dynamic individual to join our small Guildhall team, able to blend high-level governance support with strong customer care and community service.

How You Will Make an Impact

Get involved in local democracy: Take ownership of the Council and Committee meeting cycle, coordinating agendas, reports, and minutes with accuracy and precision to ensure local decision-making runs smoothly.
Support decision makers – a trusted link supporting both senior staff and elected town councillors.

Welcome Your Community: Anchor our front reception desk, bringing warmth and professional flair to a high volume of public enquiries across phones, emails, and face-to-face visits.

What You Bring to the Team

Community-First Mindset: Exceptional customer service skills and a passion for helping the public.

• Adaptable Multi-tasking: Ability to switch effortlessly between complex administrative tasks and a busy front desk.
• Sharp Communication: Excellent written skills for drafting official correspondence and attention to detail

Diplomacy and discretion: You understand the importance of political neutrality and can handle sensitive council matters with absolute confidentiality.
Local Knowledge: A keen interest in parish affairs and the ability to learn council services quickly.

What We Offer

• A unique, vibrant workspace within the historic Guildhall.
• Stability and fair pay: a Real Living Wage salary with local government pension scheme.
• A supportive, close-knit team dedicated to making a visible difference in the parish.

Local Government Pension Scheme

Contract: Permanent

Hours: 37 hours a week (occasional evening working)

Location: Based at St Ives Guildhall, St Ives, Cornwall, TR26 2DS

Application deadline: 9am on Tuesday 1 September 2026

Interviews: Week Commencing Monday 7 September 2026