Administration Assistant

Ontap Job Search; Gateshead; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

Gateshead Community Treatment Team in Gateshead is seeking an Administration Assistant to join the busy administration team on a full-time basis. The postholder will support the multidisciplinary clinical team by delivering a high-quality administrative service at all times, handling face-to-face and telephone inquiries.

Applicants must have recent admin/clerical experience, fast typing, and database input skills, and be self-directed, reliable, and well-organised.

Qualifications

• Experience working in a customer / patient focused environment (face to face and telephone)
• Admin and Clerical experience
• General administrative duties
• Fast, accurate typing/keyboard skills
• Database Inputting
• Ability to be self-directed, motivated and be able to contributepositively within a team
• Ability to change tasks at short notice
• Well organised and structured
• Reliable and punctual

Responsibilities

• Provide administrative functions and support to the multidisciplinary clinical team
• Deliver high quality administrative service to patients and staff
• Interact with service users face to face and on the telephone
• Ensure accurate data entry and efficient office procedures
• Maintain organisation and punctuality in a busy environment

Skills

Customer focus

Admin experience

Typing skills

Database inputting

Self-directed

Team player

Flexibility

Organisation

Punctuality

Job description

Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a full time Band 2 Administration Assistant vacancy with the Gateshead Community Treatment Team based at Lobley Hill Clinic, Gateshead, NE11 0AL. (Please note postholder will be required at times to be based at Dryden Road Clinic, 136 Dryden Road, Gateshead NE9 5BY and occasionally at Keegan Court, Grassbanks, Gateshead, NE10 8DX. This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team in providing a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experienceincluding, but not limited, to the following: ( see job description for further information): Experience working in a customer / patientfocused environment (face to face and telephone) Admin and Clerical experience General administrative duties Fast, accurate typing/keyboard skills Database Inputting Ability to be self-directed, motivated and be able to contributepositively within a team Ability to change tasks at short notice Well organised and structured Reliable and punctual The post holder will be expected to demonstrate flexibility in the role The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Assistant You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted. Advertising date : 14th August 2026 Closing date : 28th August 2026 We welcome your application.

• Experience working in a customer / patient focused environment (face to face and telephone)
• Admin and Clerical experience
• General administrative duties
• Fast, accurate typing/keyboard skills
• Database Inputting
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Ability to change tasks at short notice
• Well organised and structured
• Reliable and punctual