Administration Assistant

Cumbria,-Northumberland,-Tyne-and-Wear-Nhs-Foundation-Trust; Tees Valley; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Trust is seeking an Administration Assistant (Band 2) to join Specialist Children and Young People’s Inpatient Services. You will be the first point of contact on reception, delivering administrative support to the ward multidisciplinary team.

This full-time role includes a 37.5-hour week with shifts from 07:00 to 21:00, including weekends. A DBS check may be required; training and development are provided within the NHS framework.

Qualifications

• NVQ Level 2 in Business Administration completed.
• NVQ Level 2 in Customer Service completed.
• Working towards Level 2 standard in Maths and English.
• General level education up to Level 1 in English and Maths.

Responsibilities

• Provide reception duties at ward front desk.
• Handle calls in a busy environment with high customer care.
• Maintain diary and room bookings; coordinate workloads.
• Manage and input data using Microsoft Office applications.
• Ensure timely and accurate administration for the multidisciplinary team.

Skills

Reception duties

Customer service

Organisational skills

Prioritisation

Communication skills

Education

NVQ Level 2 in Business Administration

NVQ Level 2 in Customer Service

Maths & English (Level 2 target)

General education up to Level 1 (English & Maths)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Main area Administration Grade Band 2 Contract Fixed term: 12 months (With a possible of an extension) Hours Full time - 37.5 hours per week (Shift pattern from 07:00 to 21:00 (07:00 to 15:00 and13:00 to 21:00 shifts) 365 days per year including bank holidays) Job ref 263-SCG26-087-JW

Employer Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Employer type NHS Site Acklam Road Hospital Town Middlesbrough Salary £25,272 per annum Salary period Yearly Closing 25/08/2026 23:59

Administration Assistant

Band 2

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

An exciting opportunity has arisen for an experienced person to work as an Administration Assistant in our Specialist Children and Young Peoples Inpatient Services.

You will be the first point of contact working on reception, providing administrative support directly to the ward multidisciplinary team .

This is a full time role and the successful applicant will provide a comprehensive administrative support to the service. There is a shift pattern from 07:00 to 21:00 including weekends - 365 days per year including weekends. Early shifts are 07:00 to 15:00, lates are 13:00 to 21:00

Proven experience of working in similar work environment is an advantage.

Main duties of the job

The post holder will be able to evidence:

• Experience of front-facing reception duties.
• Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone.
• Good organisational skills.
• Be able to prioritise a fluctuating workload.
• Proven experience of working with Microsoft Office packages.
• Diary management skills to coordinate room bookings.
• Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff.
• Desirable: A working knowledge of electronic patient record systems (i.e. RiO)

The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.

The post holder may also undertake additional duties as directed by the Administration Manager.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Detailed job description and main responsibilities

Please find attached job description for full details.

Advertising date : 11 th August 2026

Closing date : 25 th August 2026

Person specification

Education and Qualification

• Good general level of education up to Level 1 standard in English Language and Maths.
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Skills and Knowledge

• Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
• Able to input data accurately and efficiently.
• Undertake repetitive tasks whilst maintaining attention to detail.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.
• Knowledge of working in an NHS environment.
• Ability to maintain and update patient information database(s).

Experience

• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
• Experience of working in an NHS/health care setting.
• Experience of processing NHS/health care documentation.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

Role/Team specific requirements

• Team Player
• Flexible with working arrangements.

Additional Requirements

• Able to meet the mobility requirements for the post

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

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