Administration Assistant

Davies Group; Metropolitan Borough of Solihull; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension

25 days holiday

Flexible benefits

Wellbeing programme

Job summary

Davies Group in Solihull is seeking an Administration Assistant to join the Vehicle Replacement Group. Training will be provided and no industry experience is essential. You will handle damage notifications, invoices, client queries and data entry, while ensuring accurate records and efficient workflow.

The role emphasizes customer service, attention to detail and the ability to work with limited supervision, with a focus on accuracy and compliance in motor claims processes.

Qualifications

• Experience in motor claims management is desirable.
• Experience with Sage or other accounting systems is beneficial.
• Good administrative skills and ability to work with limited supervision.

Responsibilities

• Review damage notifications to closure from providers.
• Review parking violations and manage invoicing and debt recovery.
• Handle client enquiries by telephone and email.
• Accurate data entry and maintaining records.
• Assess information to decide liability and indemnity and identify fraud concerns.
• Report motor accidents to insurers and support administrative tasks.
• Plan workload, prioritise and meet deadlines.

Skills

Customer service

Data entry

IT literacy

Time management

Self-motivation

Attention to detail

Communication

Education

High school diploma

Tools

Sage

Accounting software

Job description

Davies Group are looking to recruit an Administration Assistant to work within our Vehicle Replacement Group team in Solihull, Birmingham. At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us. What will your day look like:

• Reviewing and dealing with damage notifications to closure from providers
• Reviewing and dealing with parking violations
• Invoicing and billing clients, including debt recovery
• Dealing with enquiries from clients via telephone and email
• Accurate data entry of client information and maintaining records
• Review all available information to make an informed decision on liability and indemnity
• Identify any possible fraud concerns
• Reporting of motor accidents to relevant insurer
• General administrative duties including processing traffic violations and fuel charge notifications
  Ability to plan workload, prioritise and work to deadlines
• Excellent customer service
• Good literacy and IT skills
• Motor Claims Management experience is desirable
• Experience of Sage or other accounting systems would be beneficial
• Positive attitude and self-motivated with the ability to work with limited supervision Good administrative skills

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan