Planning & Support Admin

Davies Group; Bolton; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension 5% employee + 5% employer

Life assurance 4x salary

Flexible working

25 days holiday

Job summary

Davies Group is seeking a Planning & Support Administrator to join the Motor Engineering team in Bolton. You will plan engineers routes, book inspections, and support customers with clear, empathetic communication. A friendly, well-organised approach will help ensure efficient service delivery.

The role involves handling calls, arranging inspections, inputting data, and ensuring work is completed within SLA. A proactive attitude and strong IT skills are essential for success in this position.

Qualifications

• Professional communication style, both written and verbal.
• Efficient administrative skills and data handling.
• Strong numeracy, literacy and IT skills.
• Proactive attitude and enthusiastic approach.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Arrange inspections and coordinate with customers.
• Respond to queries from customers, insurers and repair garages by email and phone.
• Input data and register new jobs on the database.
• Plan routes for field engineers and monitor SLA compliance.

Skills

Professional communication

Administrative skills

Numeracy

IT skills

Proactive attitude

Job description

Planning & Support Admin

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Reporting To: Rebecca Walker

Description

New Opportunity Davies are looking to recruit a Planning and Support Administrator to join our Motor Engineering team in Bolton . Joining Davies as a Planning and Support Administrator means that you’ll be the planning our engineers routes, booking inspections and supporting customers. So, you’ll need to be a great communicator, well organised and dedicated to providing a professional and empathetic service.

What will your day look like:

• Dealing with inbound/outbound calls
• Arranging inspections with customers
• Dealing with queries from customers, insurance companies and repair garages both via e-mail and the telephone.
• Data inputting and accepting new jobs onto database
• Route planning for field engineers

Ensuring work is performed within SLA

#INDUKI

Knowledge and Abilities:

• A professional and adaptable communication style - both written and verbal;
• Efficient administrative skills;
• Strong numeracy, literacy, and IT skills;
• A proactive attitude, and an enthusiastic approach

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and an opportunity to purchase heath cash plan and BUPA dental plan