Administration Assistant

Kent County Council; Maidstone; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Kent County Council is seeking a full-time Tribunal Administration Assistant for the SEND Tribunal Team in Maidstone. The role supports Tribunal Officers, assists with SEND Tribunal appeals, and requires strong organisation and IT skills.

You will handle sensitive information and interact with professionals and the public by phone in a busy, dynamic environment. The team operates a hybrid model with at least 2 days in the office and occasional travel to external meetings.

Qualifications

• Highly organised with excellent IT and problem-solving skills.
• Confident in dealing with professionals and members of the public over the phone.
• Able to handle highly sensitive and confidential information.

Responsibilities

• Assist Tribunal Officers in handling SEND Tribunal appeals and related processes.
• Collaborate with team members to ensure smooth operation and meet deadlines.
• Deal with professionals and the public on the telephone in a courteous, accurate manner.
• Maintain discretion in handling sensitive information and records.

Skills

Organisation

IT skills

Problem solving

Telephone communication

Job description

Role Responsibility

The SEND Tribunal Team is seeking a full time Tribunal Administration Assistant to be part of our vibrant and fast-paced service. As a crucial member of our team, youll play a pivotal role in ensuring the smooth operation of our tribunal services.

You can expect to collaborate with our dedicated Tribunal Officers, assisting them in handling SEND Tribunal appeals. Your organisational skills and attention to detail will be invaluable in meeting tight deadlines. We are looking for one who is highly organised and possesses excellent IT and problem-solving skills. You will be confident in dealing with professionals and members of the public on the telephone. You will be required to deal with highly sensitive and confidential information.

This role is anything but mundane. Expect a dynamic environment where multitasking and a keen eye for detail are essential. Youll thrive under pressure and contribute to our teams success.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

The team currently has a hybrid model of working with at least 2 days per week in the office and some days working from home. You will be fully supported to do this, with the necessary induction, management, and equipment. You will be required to come into Sessions House, Maidstone, as and when required, and there may also be occasions where you need to travel to external meetings.

y pages on KNet.