Clinical Support Worker - Outpatients

North Cumbria Integrated Care NHS Foundation Trust; Workington; On-site; GBP 22,000 - 26,000; Part time

Job summary

North Cumbria Integrated Care NHS Foundation Trust is seeking a Band 3 Clinical Support Worker on a part-time basis (22.5 hours per week) to join the Neurology Service. You will assist with nursing care and provide information to patients, relatives and carers, under indirect supervision of a registered nurse.

The role requires a care certificate or willingness to undertake, and will help cover clinics across the CDC/CIC with travel to Carlisle as needed.

Qualifications

• Level 3 vocational qualification or equivalent in care.
• National Care Certificate or commitment to complete during induction.
• NVQ3 in care or equivalent experience.
• GCSE English and Maths or equivalent.

Responsibilities

• Assist Specialist Practitioners in the Neurology clinic.
• Travel to Carlisle to support NHS service when required.
• Work under indirect supervision of the Registered Nurse and uphold Trust values.

Skills

Interpersonal skills

Communication skills

Time management

Customer service orientation

Education

Level 3 vocational qualification

National Care Certificate

NVQ Level 3 in care

GCSE English & Maths

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Band 3 Clinical Support Worker - part time - 22.5 hours per week

The band 3 will cover the Neurology Service at the CDC

The post holder will be flexible across CDC/CIC to cover service need.

You will work with indirect supervision under the Registered Nurse; assisting with nursing care and providing information and assistance to the patient, their relatives and carers. You will also utilise acquired skills gained from an extended role as directed by the lead clinical nurse of the department.

Applicants will possess GCSE English & Maths or equivalent; National Care Certificate or commitment to complete as part of induction process, and an NVQ 3 in care (willingness to complete within one year of start date) or equivalent experience. You will also have experience of working in a customer focused / caring environment.

Applicants who have previously applied for this position need not reapply, as previous applications will not be considered.

Main duties of the job

The CSW will be expected to assist the Specialist Practitioners in the Neurology clinic's.

The successful candidate will be expected to travel to Carlisle to assist the service provided there when required.

The successful individual needs to be approachable, flexible & keen to learn. Have an understanding of the Trust's values & expectations & present themselves in a professional manner at all times.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

JOB DESCRIPTION :

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP:

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

AHP - Return to Practice Job Advert information.This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.

The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information please see the attached Care Certificate document attached.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person specification

Qualifications

• Level 3 vocational qualification OR Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties OR Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3;
• Theoretical knowledge
• Experience of a range of care and related procedures
• knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2
• Undertake relevant additional training for Clinical Support Workers

Knowledge and Experience

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective team work.
• Knowledge of Safeguarding
• Understanding work-related boundaries
• Awareness of GDPR and the need for confidentiality
• Familiarity with current NHS and social care policies
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Skills and Aptitudes

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions, observations and metrics.
• Ability to demonstrate the importance of holistic person centred care and related procedures
• Ability to demonstrate the compassionate values and behaviours needed for dignified care
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care.
• Ability to work calmly and effectively under pressure
• Presents self as courteous, respectful and helpful and understands importance of professional image. Reliable, adaptable and dependable.
• Ability to use initiative appropriately
• Venepuncture

Other

• Promote equality and value diversity Adhere to Trust Values and professional behaviours.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.