Admin/ receptionist

NHS; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

An opportunity for an administrative support position within a well-established GP practice. The role involves managing patient interactions, maintaining records, and supporting the healthcare team in a dynamic environment committed to providing high-quality care. Ideal candidates will have strong communication skills and knowledge of general practice.

Qualifications

• Experience in a post with face-to-face contact with the public.
• Working with persons with health needs.

Responsibilities

• Provide a wide range of administrative support to facilitate effective patient care.
• Communicate effectively with the Practice population providing good customer service.

Skills

Good communication skills

Knowledge of General Practice

Methodical

Calm under pressure

Empathy with service users

Education

Demonstrable literacy and numeracy skills equivalent to GCSE Grade 4 (or C)

ECDL or typing/word processing

Tools

EMIS Web

Job description

• Welcome patients warmly and provide exceptional customer service.
• Handle incoming calls efficiently and direct them appropriately.
• Schedule appointments, manage patient registrations, and process medical forms.
• Maintain accurate patient records and ensure data confidentiality.
• Assist with administrative tasks
• Contribute to a positive and supportive team environment.

Main duties of the job

• Processing repeat prescriptions and dealing with prescription requests.
• Handling incoming and outgoing mail and correspondence.
• Managing appointment schedules and ensuring smooth clinic flow.
• Assisting with administrative tasks such as filing
• Assisting other members of the practice team as needed.
• Ensuring the reception area is clean, tidy, and welcoming.
• Adhering to practice policies and procedures.

About us

Chorlton Family Practice is a well-established and dynamic GP practice committed to providing high-quality, patient-centered care to our diverse community in Chorlton. We pride ourselves on our collaborative and supportive working environment, where every member of our team plays a vital role in delivering excellent healthcare services.

Our dedicated team comprises:

• GP Partners:6 experienced and dedicated GP partners who provide clinical leadership and direction.
• Salaried GPs:6 Salaried GPs, who contribute to the delivery of a wide range of primary care services.
• GP Trainees:We are proud to be a training practice, supporting the development of future GPs.
• Practice Nurses/Health care assistants:7 highly skilled Practice Nurses and Health Care Assistants who provide essential nursing care, including chronic disease management, immunisations, and health promotion.
• Pharmacy Technicians:3 Pharmacists who play a crucial role in medication reviews, prescribing support, and medicines management.
• Urgent Care Teams:We work with a team of Nurse Prescribers and Advanced Clinical Practitioners to supplement our services.
• Administrative and Support Staff:Our dedicated administrative, reception, and secretarial teams ensure the smooth and efficient running of the practice, providing essential support to both clinical staff and patients.

We serve a diverse patient population of approximately 22,000 patients, with a broad age range and a variety of healthcare needs.

Job responsibilities

To provide a wide range of administrative support within the Practice to facilitate safe, effective and efficient patient care to the Practice population. To work closely with other members of the team to ensure that all duties are completed in a timely manner. To communicate effectively with the Practice population providing good customer service.

Please see full job description attached separately

Person Specification

Qualifications

• Demonstrable literacy and numeracy skills equivalent to GCSE Grade 4 (or C)
• ECDL or typing/word processing.
• Experience of EMIS Web

Experience

• Experience in a post with face to face contact with public.
• Working with persons with health needs

Knowledge and Skills

• Knowledge of General Practice
• Good communication skills; able to communicate with people of all ages using various media.
• Methodical
• Calm under pressure.
• Able to demonstrate empathy with service users.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.