Admin Officer - Sheffield

Brook Street; Sheffield; On-site; GBP 24,000 - 27,000; Full time

Job summary

Brook Street in Sheffield is recruiting for an Admin Officer to support hearing preparation and administration at Sheffield Magistrates’ Court. The role is office-based, 37 hours per week, Monday–Friday, 9am–5pm, with a 12.86–13.25 hourly pay scale and a start date in August 2026. Assignment runs until 31 January 2027.

Key duties include handling case files, jury service tasks, scheduling, and providing user support across formats. DBS clearance and three years’ references are required.

Qualifications

• Ability to pass basic DBS check and 3 years of references.

Responsibilities

• Undertake all administrative tasks to prepare for, facilitate, and result all types of hearing.
• Provide users and stakeholders with or signpost them to appropriate available support via face-to-face engagement, telephone interaction (incoming and outbound), and responding to correspondence in a range of formats.
• This includes users with specific and potentially complex needs, providing clear and consistent information to aid all users to participate in justice effectively.
• Use HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring users are provided with appropriate and specific information relating to their query, utilising all contact methods
• Follow complaints policies and procedures, supporting users through the process and providing immediate response as necessary to prevent escalation and updating OPTIC as required.
• Identifying risks relating to HMCTS buildings, informing the Senior Person on Site (SPoS) as required, and provide immediate response as necessary.
• Operational Support' Process work using standard operating procedures to meet performance targets and maintain operational and service standards.
• Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols.
• Manage jury service tasks, including selection, deferral, reassignment, and attendance tracking, as well as processing related expenses and court fees.
• Assist with listing and scheduling, ensuring efficient use of judicial time, responsiveness to urgent matters, and adherence to listing policies.
• Provide dedicated judicial business support, such as diary coordination and administrative tasks, as locally required.
• Support enforcement procedures, including conducting financial assessments, aiding fine collection, and producing basic statistical and financial reports.
• Contribute to health and safety operations, including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance.

Job description

Admin Officer

Location: Sheffield Magistrates, Castle Street

Start Date: August 2026

Assignment runs until: 31/1/27

Working Days / Hours: Monday to Friday, 9am-5pm (Office based)

Working Pattern: Full-Time 37 hours

Job Type: Office based

Pay Rate: 12.86ph increasing to £13.25 after 12 weeks

Dress Code: office attire.

Ability to pass basic DBS check and 3 years of references

Key responsibilities of an Admin Officer

• Undertake all administrative tasks to prepare for, facilitate, and result all types of hearing.
• Provide users and stakeholders with or signpost them to appropriate available support via face-to-face engagement, telephone interaction (incoming and outbound), and responding to correspondence in a range of formats.
• This includes users with specific and potentially complex needs, providing clear and consistent information to aid all users to participate in justice effectively.
• Use HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring users are provided with appropriate and specific information relating to their query, utilising all contact methods
• Follow complaints policies and procedures, supporting users through the process and providing immediate response as necessary to prevent escalation and updating OPTIC as required.
• Identifying risks relating to HMCTS buildings, informing the Senior Person on Site (SPoS) as required, and provide immediate response as necessary.
• Operational Support' Process work using standard operating procedures to meet performance targets and maintain operational and service standards.
• Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols.
• Manage jury service tasks, including selection, deferral, reassignment, and attendance tracking, as well as processing related expenses and court fees.
• Assist with listing and scheduling, ensuring efficient use of judicial time, responsiveness to urgent matters, and adherence to listing policies.
• Provide dedicated judicial business support, such as diary coordination and administrative tasks, as locally required.
• Support enforcement procedures, including conducting financial assessments, aiding fine collection, and producing basic statistical and financial reports.
• Contribute to health and safety operations, including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.