Administration Officer

Brook Street; Croydon; On-site; GBP 39,950,000 - 42,706,000; Full time

Job summary

Brook Street is recruiting two Administration Officers to support tribunal administration from our Croydon office. You will handle applications, maintain case records, and prepare hearing materials with accuracy and discretion.

Ideal candidates have proven administrative experience, strong customer service, and excellent communication. You will manage inquiries, support hearings, and keep workflows organised in a busy, people-focused environment.

Qualifications

• Previous administrative experience in a busy office
• Excellent customer service with a professional, empathetic approach
• Strong written and verbal communication skills
• The ability to prioritise workloads and meet deadlines
• High attention to detail and accuracy (you get things right first time)
• Competent IT and keyboard skills
• Confidence following procedures, while also using initiative when required
• A flexible, team-first attitude

Responsibilities

• Processing tribunal applications and keeping records up to date on internal systems
• Creating, updating and maintaining accurate case records
• Producing and uploading court and tribunal documentation
• Preparing paper and digital files for tribunal hearings
• Handling enquiries via telephone, email, written correspondence and face-to-face
• Clerking tribunal hearings, including in person and via video hearings
• Supporting tribunal users, witnesses and representatives during hearings
• Carrying out general administration such as filing, photocopying and record management
• Managing workload effectively in a fast-moving environment with competing priorities

Skills

Administrative experience

Customer service

Communication skills

Prioritisation

Attention to detail

IT skills

Initiative

Team player

MS Office

Tools

MS Office

Job description

Administration Officer

Location: Croydon (Montague Court, 101 London Road, West Croydon, CR0 2RF)

• Full time, office based: Monday to Friday, 37 hours per week
• Pay: £15.59 per hour
• DBS level: Basic DBS (costs covered by the hiring process)
• Assignment: 6 months initially, with the possibility of extension
• Start date: ASAP (pending compliance checks)
• Training: HMCTS induction and role-specific training will be provided (duration to be confirmed)
• Interview process: Interviews via Microsoft Teams

A strong next step starts with reliable admin, great customer care, and a calm head under pressure. Our Client is hiring two Administration Officers to support tribunal administration in a busy, people-focused environment. If you're organised, accurate, and confident communicating with others, we'd love to hear from you.

What you’ll be doing:

• Processing tribunal applications and keeping records up to date on internal systems
• Creating, updating and maintaining accurate case records
• Producing and uploading court and tribunal documentation
• Preparing paper and digital files for tribunal hearings
• Handling enquiries via telephone, email, written correspondence and face-to-face
• Clerking tribunal hearings, including in person and via video hearings
• Supporting tribunal users, witnesses and representatives during hearings
• Carrying out general administration such as filing, photocopying and record management
• Managing your workload effectively in a fast-moving environment with competing priorities

What you’ll bring:

• Previous administrative experience in a busy office setting
• Excellent customer service skills with a professional, empathetic approach
• Strong written and verbal communication skills
• The ability to prioritise workloads and meet deadlines
• High attention to detail and accuracy (you get things right first time)
• Competent IT and keyboard skills
• Confidence following procedures, while also using initiative when required
• A flexible, team-first attitude

If you’re ready to bring structure, clarity and excellent service to tribunal administration.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.