Admin Officer

Brook Street; Norwich; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Pension scheme

On-site parking

Break areas

Job summary

Brook Street is recruiting for HMCTS Norwich Combined Court for a Full-Time Admin Officer, based in Norwich. You will support court operations by progressing cases, handling calls, managing emails, and maintaining records in a busy office.

The ideal candidate has admin experience, strong MS Office skills, and excellent communication with attention to detail. Benefits include weekly pay, holiday entitlement, pension access, and free on-site parking.

Qualifications

• Previous administrative experience in a similar role.
• Proficient with Microsoft Office and managing shared inboxes.
• Strong communication and customer service skills.
• Excellent attention to detail and accuracy.
• Ability to manage a high workload and prioritise tasks.
• Comfortable in a fast-paced, evolving environment.
• Strong organisational and time-management skills.

Responsibilities

• Progress cases through the court/tribunal system.
• Support court functions by following guidelines.
• Handle inbound/outbound calls professionally.
• Manage email correspondence and records.
• Input data into internal systems accurately.
• Prepare paperwork for hearings and meetings.
• General admin tasks: scanning, filing, documents.
• Book and prepare meeting rooms.
• Respond to internal/external stakeholder queries.
• Maintain professionalism in a busy office.

Skills

Administrative experience

Excellent communication

Customer service

Attention to detail

Time management

Ability to work in fast-paced env

Organization

Tools

Microsoft Office

Email inbox management

Data entry

Job description

Job Title: Admin Officer

Location: Norwich Combined Court - Fully Office-Based

Salary: £12.86 per hour

Working Hours: Full Time - Monday to Friday, 9:00 AM to 5:00 PM (37 hours per week)

Contract Type: Temporary (with strong likelihood of extension)

If you're looking for a rewarding opportunity to work within the Public Sector, we are recruiting on behalf of our client at HMCTS Norwich Combined Court for a Full-Time Admin Officer.

This is a key position supporting the day-to-day running of the court. You'll be part of a fast-paced team helping ensure proceedings are well-organised and run smoothly.

Key Responsibilities

• Progress cases through the court/tribunal system
• Support various court functions by following established guidelines
• Handle inbound and outbound calls professionally
• Manage and respond to email correspondence
• Create, update, and maintain records and case files
• Input accurate data into internal systems
• Prepare and organise paperwork for hearings and meetings
• General administrative tasks such as scanning, filing, and managing documents
• Book and prepare meeting rooms
• Respond to queries from internal and external stakeholders
• Remain professional, calm, and proactive in a busy office environment

Requirements

• Previous experience in an administrative role
• Confident using Microsoft Office and managing shared inboxes
• Strong communication and customer service skills
• Excellent attention to detail and accuracy
• Ability to manage a high workload and prioritise tasks
• Comfortable working in a fast-paced, evolving environment
• Strong organisational and time-management skills

Benefits

• Weekly pay
• Paid holiday entitlement
• Access to a pension scheme
• Free on-site parking
• Access to kitchen and quiet break areas
• Valuable experience in the public sector

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.