Admin Officer

ASA International Ltd; City of Edinburgh; Remote; GBP 21,000 - 28,000; Full time

Job summary

ASA Recruitment’s client, a Public Sector organisation in Scotland, is recruiting an Admin Officer for a mostly remote role with occasional travel to the Dundee office for team meetings. Contract is initially 6 months on a PAYE rate of £16.80/hour, based on experience.

The role focuses on providing administrative support for training delivery, handling enquiries, managing shared mailboxes, and generating reports, with a strong emphasis on accuracy and confidentiality.

Qualifications

• Proven experience providing technical assistance to learning platform users.
• Experience organizing workshops and learning events with administrative support.
• Experience supporting facilitators in delivering training.
• Experience recording financial information and processing claims, catering, travel.
• Experience taking and preparing meeting minutes.

Responsibilities

• Provide administrative support for training delivery, liaising with faculty, delegates and venues.
• Handle enquiries professionally and efficiently.
• Support multiple shared mailboxes and coordinate communications.
• Collate and generate feedback reports to inform improvements.
• Record expenditure including faculty claims, catering and travel.

Skills

Learning platforms support

Workshop & events support

Minute taking

Microsoft 365

Customer service

GDPR knowledge

Communication skills

Education

HND/Advanced Diploma

Tools

Microsoft 365

Job description

ASA Recruitment’s client, a Public Sector organisation in Scotland, is currently looking to recruit an Admin Officer on a mostly remote basis, on an initial 6-month contract (with potential extensions) on a rate of c.£16.80/hour PAYE (based on experience). Whilst the role will be predominantly remote there will be occasional travel to the Dundee office for team meetings.

Responsibilities:

• Providing comprehensive administrative support for the delivery of training, including liaising with faculty, delegates and venues
• Dealing with enquiries in an efficient and professional manner
• Providing support across multiple shared mailboxes
• Collating and generating feedback reports
• Accurately recording expenditure, including faculty claim forms, catering and travel
• Providing administrative support for operational steering groups, including the taking of minutes

Essential Experience:

• Proven experience of providing technical assistance to users of learning platforms
• Proven experience of providing administrative support for the organisation of workshops and learning events
• Proven experience of supporting facilitators in delivering training
• Proven experience of recording financial information, including processing claim forms, catering and travel
• Proven experience of minute taking
• Experience of working both independently and as part of a team, whilst balancing a range of competing priorities
• Experience of supporting team meetings, webinars, events and/or conferences online
• Ability to work with minimal supervision; to plan and prioritise own workloads, and that of your team; and to meet deadlines
• Flexible approach to learning and problem solving
• Commitment to own personal and professional development, and that of your team
• Highly developed customer service skills, with a helpful, flexible attitude
• Understanding of the need for accuracy and attention to detail
• Ability to respond to confidential and sensitive situations with confidence and discretion, utilising tact, diplomacy, and persuasion skills when necessary
• Supervisory skills and experience including coaching and/or mentoring of team members
• Proven expertise in using Microsoft 365, in particular Teams, Word, Excel, PowerPoint and SharePoint
• Fast and accurate keyboard skills
• Ability to meet the travel requirements of the post

Desirable Experience:

• HND/Advanced Diploma level qualification with in-depth experience or SCQF Level 8 equivalence obtained via Professional Development Awards; Technical Apprenticeships; and SVQs
• Experience of working collaboratively with a small team
• Experience of contributing to quality improvement of processes
• Experience of working within project management environments, planning and organising a variety of tasks, including involvement in multiple projects and programmes of work
• Experience of working within a Health, Social Care or educational environment
• Experience of working flexibly in complex/sensitive environments where the parameters of the job are not necessarily clearly defined
• Ability to proactively manage and action a broad range of complex enquiries; including delegation/ allocation of work and ensuring follow up action is taken
• Sound understanding of the application of GDPR to the storage and use of participant information and data privacy
• An understanding of the wider combined health and social care system

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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